Hybrid Small Business Commercial Lines Account Manager

Patriot Growth Insurance Services; Taunton (MA); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical options

Virtual medical care

Disability coverage

Parental leave

PTO with flexible accruals

401(k) matching

EAP

Job summary

Patriot Growth Insurance Services in Taunton, MA, is hiring a Small Business Account Manager to oversee a portfolio of commercial lines clients. Hybrid, full-time role requiring proactive client service and strong relationship management.

Day one responsibilities include renewals, endorsements, and servicing client inquiries while collaborating with producers and carriers to deliver tailored coverage and exceptional service at every lifecycle stage.

Qualifications

• 3+ years of Property & Casualty account management experience or 4+ years in P&C commercial lines.
• High School Diploma or GED and ability to obtain P&C license within 3 months.
• Strong client service, communication and relationship management skills.
• Proficiency with Microsoft Office Suite and agency systems.

Responsibilities

• Serve as the primary point of contact for a book of small business clients, providing responsive service and building lasting relationships.
• Manage policy renewals, endorsements, cancellations, audits and service requests with accuracy.
• Educate clients on coverage, exclusions, exposures and risk management considerations.
• Partner with producers to prepare proposals, applications and renewal strategies.
• Market and remarket business to ensure competitive coverage solutions.
• Coordinate claims reporting, certificates and policy documentation for a seamless client experience.
• Maintain accurate files and records in the agency management system.
• Identify cross-selling opportunities and connect clients with additional products.

Skills

Client service

Communication

Relationship management

Organized

Attention to detail

Microsoft Office

Team collaboration

Education

High School Diploma or GED

Bachelor's degree (Sales/Marketing/Business Admin)

Active Property & Casualty Insurance License

Tools

Agency management systems

Insurance technology platforms

Job description

Patriot Growth Insurance Services in Taunton, MA, is hiring a Small Business Account Manager to oversee a portfolio of commercial lines clients. Hybrid, full-time role requiring proactive client service and strong relationship management.

Day one responsibilities include renewals, endorsements, and servicing client inquiries while collaborating with producers and carriers to deliver tailored coverage and exceptional service at every lifecycle stage.