Senior Technical Business Analyst – ITSM & ServiceNow

Allitsolutions LLC; Mossville (IL); On-site; USD 55,000 - 110,000; Part time

Job summary

All IT Solutions LLC in the United States (Mossville, IL) seeks a Technical Business Analyst for an on-site contract role. The ideal candidate has a 10+ year background in organizational, service and vendor management, with ITIL/ITSM certification and hands-on ServiceNow dashboards experience.

You will design, implement and evaluate SOPs, manage IT services and SLAs, monitor KPIs, and work with ServiceNow, Jira and Power BI to deliver actionable insights for leadership.

Qualifications

• Bachelor's degree in organizational, service and vendor management and 10+ years of experience.
• ITIL/ ITSM certification or equivalent required.
• Experience creating ServiceNow dashboards and using ServiceNow and Power BI or similar tools.
• Strong SOP design, implementation and evaluation skills.
• Knowledge of IT service management, SLAs and KPIs.
• Ability to monitor KPIs and report on service performance.

Responsibilities

• Lead problem reviews, root cause analysis and trend analyses with IT support partners.
• Create and analyze KPIs; report findings to leadership with actionable items.
• Onboard IT software applications for engineering teams with internal stakeholders.
• Develop, document and enforce onboarding, governance and security processes.
• Collaborate with business partners from engineering to align with requirements.

Skills

ITIL

ITSM

KPI tracking

SLA design

Vendor mgmt

ServiceNow

Jira

SOP design

Incident/change mgmt

IT infrastructure familiarity

Education

Bachelor's degree in organizational, Service and vendor management

Tools

ServiceNow

Power BI

Jira

Job description

All IT Solutions LLC in the United States (Mossville, IL) seeks a Technical Business Analyst for an on-site contract role. The ideal candidate has a 10+ year background in organizational, service and vendor management, with ITIL/ITSM certification and hands-on ServiceNow dashboards experience.

You will design, implement and evaluate SOPs, manage IT services and SLAs, monitor KPIs, and work with ServiceNow, Jira and Power BI to deliver actionable insights for leadership.