Hybrid ServiceNow BA/Product Analyst - ITSM/ITOM Expert

Akima Infrastructure Services; Alexandria (VA); Hybrid; USD 120,000 - 145,000; Full time

Benefits offered by this job

Benefits package

Paid Time Off

Job summary

Suvi, an Akima company, is seeking a BA/Product Analyst - Solution Delivery to translate government operational requirements into well-defined product requirements for ServiceNow delivery, ensuring traceability through design, development, testing, and deployment cycles.

The role supports end-to-end ServiceNow solutions for ITSM/ITOM, collaborates with government stakeholders, and participates in backlog refinement, acceptance testing, and release readiness, with a base assignment from October

Qualifications

• Active Secret clearance.
• IAT Level II certification (e.g., Security+ CE or equivalent).
• Bachelor's degree.
• 6+ years of experience in business analysis, product analysis, or requirements engineering.
• 5+ years of experience supporting enterprise ITSM/ITOM or ServiceNow programs in a BA/Product Analyst role.
• Strong experience developing epics, features, user stories, and acceptance criteria in Agile environments.
• Ability to translate business needs into functional requirements and technical specifications.
• Strong facilitation, documentation, and communication skills with experience working across diverse stakeholder groups.
• Experience supporting testing, validation, acceptance, and release activities.

Responsibilities

• Translate Government operational requirements into actionable product requirements and backlog items.
• Conduct requirements workshops, stakeholder interviews, and discovery sessions to refine business needs.
• Document current-state and future-state processes, workflows, and business rules.
• Develop and manage requirements, epics, features, user stories, tasks, and acceptance criteria in alignment with Agile and ServiceNow practices.
• Support backlog refinement and prioritization activities with Government product owners and capability owners.
• Maintain end-to-end requirements traceability through design, development, testing, acceptance, and deployment.
• Coordinate with developers, testers, architects, and Government stakeholders to ensure solution alignment and feasibility.
• Support sprint demonstrations, user acceptance testing, and release readiness activities.
• Validate developed and deployed functionality against approved business requirements.
• Document functional requirements and provide clear specifications for technical teams.
• Support legacy-system retirement analysis, including impact assessments and transition planning.
• Ensure solutions satisfy approved business requirements, deliver expected value, and align with platform governance.

Skills

Facilitation

Documentation

Communication

Education

Bachelor's degree

Tools

ServiceNow

Job description

Suvi, an Akima company, is seeking a BA/Product Analyst - Solution Delivery to translate government operational requirements into well-defined product requirements for ServiceNow delivery, ensuring traceability through design, development, testing, and deployment cycles.

The role supports end-to-end ServiceNow solutions for ITSM/ITOM, collaborates with government stakeholders, and participates in backlog refinement, acceptance testing, and release readiness, with a base assignment from October