Hybrid Service Desk Technician II - IT Support Pro

ACLU - National Office; Washington (District of Columbia); Hybrid; USD 85,000 - 93,000; Full time

Benefits offered by this job

Generous PTO

Comprehensive health benefits

401(k) with company match

Professional development funds

Job summary

ACLU - National Office seeks a Service Desk Technician II to provide on-site and remote support for Windows, MacOS, and Microsoft 365. The role includes incident management, account configuration, AV support for meetings, and on-call rotation.

The position is hybrid with four in-office days per week in Washington, DC, reporting to the Service Desk Manager and offering opportunities to work with multiple national staff locations and vendors.

Qualifications

• Experience in a technical support or help desk role.
• Strong troubleshooting and customer service skills.
• Ability to work independently and in a team.
• Familiarity with Windows, MacOS and Office 365 environments.

Responsibilities

• Provide on-site and remote end-user support for Windows, MacOS, and Microsoft 365.
• Manage incidents, escalate when needed, and maintain customer communication.
• Configure devices, accounts, and access rights; support AV for meetings.
• Work a four-day in-office hybrid schedule in Washington DC.
• Travel to outside offices and participate in special IT projects.

Skills

End-user support

Windows 11

MacOS

Microsoft 365

Active Directory

Office 365

Troubleshooting

Customer service

Communication

Education

Associate degree or 5 years experience

Tools

Ticketing software

Job description

ACLU - National Office seeks a Service Desk Technician II to provide on-site and remote support for Windows, MacOS, and Microsoft 365. The role includes incident management, account configuration, AV support for meetings, and on-call rotation.

The position is hybrid with four in-office days per week in Washington, DC, reporting to the Service Desk Manager and offering opportunities to work with multiple national staff locations and vendors.