Hybrid Service Desk Coordinator — Tier 1 Support

Seneca Resources

Pensacola (FL)

Hybrid

USD 30,000 - 42,000

Full time

42 hours ago

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Job summary

Seneca Resources is seeking a Service Desk Coordinator to join our enterprise IT support team in Pensacola, FL or in the Vienna/Winchester, VA area on a hybrid model (12 onsite days per month). The role supports 24/7 operations and serves as the first point of contact for technical issues, incident escalation, and service requests.

The candidate will troubleshoot, document activities, and collaborate with teams to ensure timely resolutions and excellent member service.

Qualifications

Fundamental IT knowledge and ability to troubleshoot basic problems.
Experience with enterprise IT environments is preferred.
Strong communication skills, both verbal and written.
Ability to multitask and manage time effectively.
Able to work independently and as part of a team.
Familiarity with ITIL concepts is a plus.

Responsibilities

Respond to inbound calls daily to provide technical support and troubleshooting.
Provide support via web queues, outbound interactions, and emails.
Leverage resources to resolve technical issues timely.
Document, maintain and report activities using PC applications.
Escalate requests outside of scope when necessary.
Attend weekly staff/mentor meetings.
Adhere to Navy Federal practices, policies, and procedures.
Perform other related duties as assigned.