Hybrid IT Service Desk Coordinator - Frontline Support Pro

BeneSys, Inc.; Pleasanton (CA); Hybrid; USD 39,000 - 41,000; Full time

Benefits offered by this job

PTO

Holidays

Health insurance

401k

Tuition reimbursement

Career development

Referral bonus

Annual raises

Job summary

BeneSys, Inc. is seeking an IT Service Desk Coordinator to provide level 1 support for internal users and designated external client funds. You will join a busy, fast‑paced IT Service Desk team delivering world‑class service and professional interaction at all times.

Key duties include password resets, account lockouts, desk moves, phone support, and ticketing system processing. You will triage, document, escalate when needed, contribute to the knowledge base, and ensure courteous, timely

Qualifications

• Experience supporting Office 365 and common business apps.
• Ability to multi‑task across tickets, chat and calls.
• Strong written and oral communication.
• Excellent customer service orientation and politeness.
• Reliable, punctual and able to work in a team.

Responsibilities

• Provide level 1 support via phone, portal, email and chat.
• Handle password resets and account lockouts.
• Assist with desk moves and walk‑up support.
• Document issues and triage tickets in the service desk system.
• Escalate complex issues to appropriate teams.
• Contribute to knowledge base and process improvements.

Skills

Office 365

Multitasking

Typing

Customer service

Communication

Documentation

Dependability

Teamwork

Calm under pressure

Job description

BeneSys, Inc. is seeking an IT Service Desk Coordinator to provide level 1 support for internal users and designated external client funds. You will join a busy, fast‑paced IT Service Desk team delivering world‑class service and professional interaction at all times.

Key duties include password resets, account lockouts, desk moves, phone support, and ticketing system processing. You will triage, document, escalate when needed, contribute to the knowledge base, and ensure courteous, timely