Hybrid Service Delivery Administrator - Admin Support

VICTIM SUPPORT; United States; Hybrid; USD 12,000 - 15,000; Part time

Benefits offered by this job

Flexible Working Options

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Discounts

Wellbeing Support

Cycle to work

Career Development

Job summary

Victim Support in Wiltshire is seeking a detail-focused Service Delivery Assistant (administrative support) to join our team. The role serves as a first point of contact for enquiries and supports the wider team with essential administrative duties.

You will handle referrals, manage mail and queries, and coordinate information with internal and external contacts. The position offers hybrid working and opportunities for career development within a victim-support framework.

Qualifications

• Experience in a client-focused service is essential.
• Good IT skills with MS Office and case management systems.
• Understanding of confidentiality and data protection requirements.
• Ability to prioritise and manage competing demands.

Responsibilities

• Upload referrals to our computerised case management system.
• Manage incoming and outgoing mail, telephone and general queries.
• Collate and supply information to internal and external contacts.
• Liaise with referring agencies to improve referral information and pathways.
• Provide general admin support including data entry, minute taking, office supplies, and invoicing.
• Help coordinate external communication and promote the service.

Skills

Verbal communication

Written communication

Numerical skills

Administrative experience

Data protection knowledge

Customer service

Tools

Microsoft Office

Case management systems

Job description

Victim Support in Wiltshire is seeking a detail-focused Service Delivery Assistant (administrative support) to join our team. The role serves as a first point of contact for enquiries and supports the wider team with essential administrative duties.

You will handle referrals, manage mail and queries, and coordinate information with internal and external contacts. The position offers hybrid working and opportunities for career development within a victim-support framework.