Service CoordinatorSupervisor

Siemens; Washington (District of Columbia); On-site; USD 74,000 - 126,000; Full time

Job summary

Siemens, Laurel, MD, is seeking a Service Coordinator Supervisor to lead a team handling setup, planning, scheduling and dispatch of on-site and remote service activities across the DC area.

You will supervise coordinators, coordinate with Operations Managers, and ensure timely documentation and billing, with travel between branches as required. This hybrid role emphasizes data-driven service and customer commitments.

Qualifications

• 2+ years of experience in customer service, field coordination, administration, or operations
• Experience reading and understanding customer service contracts
• Verbal and written communication skills in English
• Legally authorized to work in the United States without visa sponsorship

Responsibilities

• Supervise, train, and mentor a team of Service Coordinators; set goals, monitor performance, conduct employee review meetings, and schedule formal training.
• Act as the point of escalation for customers with concerns over scheduling and dispatching.
• Coordinate with Operations Managers to align availability and scheduling of staff technicians and specialists.
• Complete service request and dispatch documentation.
• Review, process, and distribute service documentation through the SAP service platform.
• Supervise Service Coordinators to ensure accurate creation of Debit Note Requests (DNRs/Billing) for Time and Material service orders.
• Support project profitability through cost containment procedures and processes.
• Travel between branch locations as needed.

Skills

Customer service experience

Team supervision

Scheduling

Reading contracts

Organizational skills

English communication

Education

High school diploma or GED

Associate degree

Tools

SAP

Microsoft Office

Job description

Job Family: Buildings

Req ID: 518982

Position Location: This role is hybrid remote/in-office and supports our Laurel, MD branch location, which serves customers throughout the greater Washington, D.C. area.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We are improving how we live, work, and move today and for the next generation!We know that the only way a business thrivesis if our people are thriving.That’swhy we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways.Who knows where our shared journey will take you?

OurSmart Buildingshelp to create efficient, safe, adaptable, andresponsible environments. Our aimisn’tjust about improvingbuildings;it’sabout creating perfect places that improve people’s lives.

Transform the everyday with us!

Our Service Coordinator Supervisors lead teams responsible for laying the foundation for the customer’s overall service experience. The right candidate will effectively manage the set-up, planning, scheduling, and dispatch of onsite and remote service activities and resources and enable data driven services to ensure customer expectations and commitments are met.

As aService CoordinatorSupervisor, you will:

• Supervise, train, and mentor a team of Service Coordinators; set goals, monitor performance, conduct employee review meetings, and schedule formal training.
• Act as the point of escalation for customers with concerns over scheduling and dispatching.
• Coordinate with Operations Managers to align availability and scheduling of staff technicians and specialists.
• Complete service request and dispatch documentation.
• Review, process, and distribute service documentation through the SAP service platform.
• Supervise Service Coordinators to ensure accurate creation of Debit Note Requests (DNRs/Billing) for Time and Material service orders.
• Support project profitability through cost containment procedures and processes.
• Travel between branch locations as needed.

You will make an impact with these qualifications

Basic Qualifications:

• High school diploma or state-recognized GED
• 2+ years of experience in customer service, field coordination, administration, or operations
• Must be able to demonstrate:
• Organizational and interpersonal skills
• The ability to read and understand customer service contracts
• Experience with Microsoft Office and business software systems (e.g., SAP)
• Verbal and written communication skills in English
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Associate degree
• Familiarity or experience with HVAC, Fire Alarm, or Security systems

#LI-KI1 #VeteranCareers #TransitioningServiceMember #MilitarySpouse

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Equity and Inclusion in our Diverse Global Workforce

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

You’ll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html

The pay range for this position is $73,756 – $126,439 annually with a target incentive of 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Organization: Smart Infrastructure

Job Type: Full-time

Category: Customer Services