Impactful IT Service Desk Analyst

Csod; Urbana (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

Retirement plan

Tuition waivers

Job summary

University of Illinois System seeks an IT Technical Associate to deliver frontline support for IT services across campus. You will troubleshoot issues, monitor servers and batches, and coordinate with internal teams to resolve problems promptly.

The role emphasizes knowledge management, incident documentation, and process improvement. A strong customer-service approach is essential, with opportunities for professional development and cross-team collaboration.

Qualifications

• High school diploma or equivalent.
• Two years (24 months) of IT coursework or work experience.
• Preferred familiarity with batch scheduling concepts and ITIL/HDI related knowledge.

Responsibilities

• Customer support via phone, email, and other channels.
• Monitor system activity and batch processing; coordinate with IT teams as needed.
• Document incidents and solutions in a knowledge base; maintain up-to-date articles.

Job description

University of Illinois System seeks an IT Technical Associate to deliver frontline support for IT services across campus. You will troubleshoot issues, monitor servers and batches, and coordinate with internal teams to resolve problems promptly.

The role emphasizes knowledge management, incident documentation, and process improvement. A strong customer-service approach is essential, with opportunities for professional development and cross-team collaboration.