Hybrid Senior Service Design Lead - Financial Services

Deloitte (UK); Alabama; Hybrid; USD 60.000 - 94.000; Vollzeit

Benefits dieser Stelle

Hybrid working policy

Zusammenfassung

Deloitte is seeking a Service Designer for its Financial Services transformation programs. You will work with cross-functional teams of designers, researchers, analysts and engineers to craft end-to-end service experiences and artifacts across a range of products and services.

You will facilitate workshops, translate user insights into actionable design decisions, and drive usability testing while collaborating with product managers to deliver feasible designs in a hybrid UK-based environment.

Qualifikationen

• Proven experience in service design, end-to-end services and artifacts.
• Strong understanding of user-centered design principles.
• Excellent communication and presentation skills.
• Experience working with cross-functional teams and multiple stakeholders.
• Ability to translate insights into actionable design solutions.

Aufgaben

• Conduct research and analysis to understand user needs and journeys.
• Define measurable service goals with stakeholders.
• Develop service blueprints and journey maps to visualize end-to-end experiences.
• Integrate design decisions across people, process, policy, data and technology.
• Identify opportunities for service improvement and innovation.
• Facilitate workshops and co-design sessions with users and teams.
• Collaborate with researchers to incorporate user insights into design decisions.
• Work with product managers and developers to ensure feasibility and implementation.
• Conduct usability testing and gather feedback to refine experiences.
• Stay updated on industry trends and best practices in service design.

Kenntnisse

Service design

User research

Experience design

Agile methods

Stakeholder management

Workshop facilitation

Jobbeschreibung

Deloitte is seeking a Service Designer for its Financial Services transformation programs. You will work with cross-functional teams of designers, researchers, analysts and engineers to craft end-to-end service experiences and artifacts across a range of products and services.

You will facilitate workshops, translate user insights into actionable design decisions, and drive usability testing while collaborating with product managers to deliver feasible designs in a hybrid UK-based environment.