Field Service Manager

Current Lighting; Cleveland (OH); Hybrid; USD 120,000 - 190,000; Full time

Job summary

Current Lighting seeks a Senior Manager, Field Services and Service Operations to lead our nationwide service organization supporting Lighting Controls and Dual-Lite Emergency Inverter solutions. You will oversee field service execution, service operations, recurring revenue programs, and authorized service partner management to drive customer satisfaction and growth.

The role requires leading distributed teams, contractors, and service partners across North America, managing ConnectWise and

Qualifications

• Bachelor's degree in business, engineering, operations, technology, or related field.
• 8+ years of leadership experience in field service or service operations.
• Experience leading distributed teams, contractors, or third-party service organizations.

Responsibilities

• Lead a national field service organization supporting startup, commissioning, maintenance, warranty, repair, and training services.
• Manage internal personnel, contractors, and Authorized Service Centers across North America.
• Oversee Dual-Lite service operations, including startup services, warranty support, maintenance programs, and service partner performance.
• Administer recurring revenue programs, including Daintree DCS SaaS subscriptions, service agreements, maintenance contracts, and extended warranties.
• Serve as business owner for ConnectWise and service management processes, ensuring accurate tracking, reporting, and customer visibility.
• Develop and lead training, certification, and workforce development programs for service personnel and partners.
• Drive operational excellence through performance metrics, process improvements, and customer-focused service delivery.
• Collaborate with Sales, Engineering, Product Management, Finance, Warranty, and Customer Experience teams to support customer success and business objectives.

Skills

Leadership

Field service

Operations management

Contractor management

CRM platforms

ConnectWise

Training development

Financial acumen

Education

Bachelor's degree

Tools

ConnectWise

Job description

Current Lighting is seeking a Senior Manager, Field Services and Service Operations to lead our nationwide service organization supporting Lighting Controls and Dual-Lite Emergency Inverter solutions. This role is responsible for field service execution, service operations, recurring revenue programs, authorized service partner management, customer training, and continuous improvement initiatives that drive customer satisfaction and business growth.

Location

This role be located in our Greenville, SC office or Cleveland, OH. We offer a flexible schedule of 4 days on-site and 1 day virtual.

Key Responsibilities

• Lead a national field service organization supporting startup, commissioning, maintenance, warranty, repair, and training services.
• Manage internal personnel, contractors, and Authorized Service Centers across North America.
• Oversee Dual-Lite service operations, including startup services, warranty support, maintenance programs, and service partner performance.
• Administer recurring revenue programs, including Daintree DCS SaaS subscriptions, service agreements, maintenance contracts, and extended warranties.
• Serve as business owner for ConnectWise and service management processes, ensuring accurate tracking, reporting, and customer visibility.
• Develop and lead training, certification, and workforce development programs for service personnel and partners.
• Drive operational excellence through performance metrics, process improvements, and customer-focused service delivery.
• Collaborate with Sales, Engineering, Product Management, Finance, Warranty, and Customer Experience teams to support customer success and business objectives.

Qualifications

• Bachelor’s degree in business, Engineering, Operations, Technology, or related field.
• 8+ years of leadership experience in field service, service operations, technical support, or related functions.
• Experience leading distributed teams, contractors, or third-party service organizations.
• Strong operational, financial, and people leadership skills.
• Experience with CRM and service management platforms required; ConnectWise experience preferred.
• Background in lighting controls, emergency lighting, power systems, electrical infrastructure, or related technologies preferred.