Hybrid Senior Health Plan Renewal & Education Specialist

Arkansas Blue Cross and Blue Shield; Fayetteville (AR); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Tuition reimbursement

Club Blue – onsite gym

Green Leaf Grill onsite restaurants

Job summary

Arkansas Blue Cross and Blue Shield is seeking a Group Account Services Representative - Large Group to support renewal and retention of health, dental, vision, and ancillary products. You will resolve complex issues, educate on resources, and maintain strong relationships with employer groups, agents, and internal customers.

This is a hybrid role based in Springdale, AR with travel as needed. The position requires a Bachelor's degree or five years related health/insurance experience, an

Qualifications

• Bachelor's degree in Business, Management, Healthcare Administration, or related field. In lieu of degree, five (5) years' health related non-clerical experience with an insurance, managed care, or healthcare related organization will be considered.
• Arkansas License for Health and Life Insurance. If licenses are not previously held, must pass both health and life exams within three (3) months after coursework is assigned. Company will reimburse two (2) attempts to pass both exams; disciplinary action could result up to termination. Valid, unrestricted driver's license with acceptable driving record.
• Minimum five (5) years' customer service experience, preferably in customer-facing roles; Minimum three (3) years insurance industry experience; Experience establishing relationships and resolving business issues with health plans, employer groups, or agents preferred.

Responsibilities

• Assesses business process and system inefficiencies; identifies opportunities to improve workflow processes, operating systems, training programs, reference materials and quality initiatives that enhance the sales experience.
• Attends face-to-face meetings with groups and brokers to promote plans and resolve issues, including assisting with enrollment meetings.
• Collaborates with internal areas such as customer service, claims, underwriting to assist with resolving issues.
• Demonstrates expert knowledge and stays current on processes, products, and resources.
• Develops long-term relationships with groups and agents through communication, education, and support to generate new business and retain existing business.
• Represents the enterprise with high standards of conduct to exceed customer experience.
• Travels within the sales territory with occasional overnight stays (75%), requires valid driver's license and automobile travel.

Skills

Customer Service

Time Management

Relationship Building

Verbal Communications

Written Communication

Educational Presentations

Group Presentations

Detail-Oriented

Needs Analysis

Sales

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Education

Bachelor's degree in Business/Management/Healthcare Administration

5 years health-related non-clerical experience (in lieu of degree)

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Arkansas Blue Cross and Blue Shield is seeking a Group Account Services Representative - Large Group to support renewal and retention of health, dental, vision, and ancillary products. You will resolve complex issues, educate on resources, and maintain strong relationships with employer groups, agents, and internal customers.

This is a hybrid role based in Springdale, AR with travel as needed. The position requires a Bachelor's degree or five years related health/insurance experience, an