Marketing Service Representative Senior

01 USAble Mutual Insurance Company; Fayetteville (AR); Hybrid; USD 52.000 - 68.000; Vollzeit

Benefits dieser Stelle

Tuition reimbursement

Club Blue – onsite gym

Green Leaf Grill onsite restaurants

Zusammenfassung

Arkansas Blue Cross and Blue Shield is seeking a Group Account Services Representative - Large Group to support renewal and retention of health, dental, vision, and ancillary products. You will resolve complex issues, educate on resources, and maintain strong relationships with employer groups, agents, and internal customers.

This is a hybrid role based in Springdale, AR with travel as needed. The position requires a Bachelor's degree or five years related health/insurance experience, an

Qualifikationen

• Bachelor's degree in Business, Management, Healthcare Administration, or related field. In lieu of degree, five (5) years' health related non-clerical experience with an insurance, managed care, or healthcare related organization will be considered.
• Arkansas License for Health and Life Insurance. If licenses are not previously held, must pass both health and life exams within three (3) months after coursework is assigned. Company will reimburse two (2) attempts to pass both exams; disciplinary action could result up to termination. Valid, unrestricted driver's license with acceptable driving record.
• Minimum five (5) years' customer service experience, preferably in customer-facing roles; Minimum three (3) years insurance industry experience; Experience establishing relationships and resolving business issues with health plans, employer groups, or agents preferred.

Aufgaben

• Assesses business process and system inefficiencies; identifies opportunities to improve workflow processes, operating systems, training programs, reference materials and quality initiatives that enhance the sales experience.
• Attends face-to-face meetings with groups and brokers to promote plans and resolve issues, including assisting with enrollment meetings.
• Collaborates with internal areas such as customer service, claims, underwriting to assist with resolving issues.
• Demonstrates expert knowledge and stays current on processes, products, and resources.
• Develops long-term relationships with groups and agents through communication, education, and support to generate new business and retain existing business.
• Represents the enterprise with high standards of conduct to exceed customer experience.
• Travels within the sales territory with occasional overnight stays (75%), requires valid driver's license and automobile travel.

Kenntnisse

Customer Service

Time Management

Relationship Building

Verbal Communications

Written Communication

Educational Presentations

Group Presentations

Detail-Oriented

Needs Analysis

Sales

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Ausbildung

Bachelor's degree in Business/Management/Healthcare Administration

5 years health-related non-clerical experience (in lieu of degree)

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Jobbeschreibung

Job Summary

The Group Account Services Representative - Large Group assists and supports the renewal and retention of health, dental, vision, and ancillary products and services. This includes interactions to provide accurate and timely resolution of complex problems and educate and train on tools and resources available to employer groups and agents. Incumbent develops and maintains a positive relationship with employer groups, agents, and internal customers.

Requirements

EDUCATION Bachelor's degree in Business, Management, Healthcare Administration, or related field. In lieu of degree, five (5) years' health related non-clerical experience with an insurance, managed care, or healthcare related organization will be considered.

LICENSING/CERTIFICATION Arkansas License for Health and Life Insurance. If licenses are not previously held, must successfully pass both health and life exams within three (3) months after coursework is assigned. The company will reimburse two (2) attempts to pass both the exams. If unable to pass exams after three (3) months of coursework being assigned and after three (3) unsuccessful attempts to pass the exam disciplinary action could result up to termination. Valid, unrestricted driver's license. Maintains acceptable driving record.

EXPERIENCE Minimum five (5) years' customer service experience, preferably in customer-facing roles. Minimum three (3) years insurance industry experience. Experience establishing relationships and resolving business issues with health plans, employer groups, or agents preferred.

ESSENTIAL SKILLS & ABILITIES

Proficiency in Microsoft Office applications including PowerPoint, Word and Excel. Excellent written and verbal communication skills Highly organized and detail oriented Problem sensitivity and resolution Researching Time Management Relationship Building Educational Presentations Business Leadership Professional Collaboration Strategic Planning Interpersonal Research Management Indepedence Ability to travel overnight as needed and, at times, on short notice. Must reside in assigned territory.

Location

This is a hybrid role in our Springdale, AR, location, requiring a minimum of three days in office weekly.

Skills

• Customer Service
• Deadline Management
• Detail-Oriented
• Educational Presentations
• Group Presentations
• Group Problem Solving
• Health Insurance
• Interpersonal Relationships
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word
• Needs Analysis
• Professional Etiquette
• Relationship Building
• Sales
• Time Management
• Verbal Communications
• Working Independently
• Written Communication

Responsibilities

• Assesses business process and system inefficiences; identifying opportunities to improve workflow processes, operating systems, training programs, reference materials and quality initiatives that enhance the sales experience.
• Attends face-to-face meetings with groups and brokers to promote plans and resolve issues. This may include assisting with enrollment meetings.
• Collaborates with internal functional areas such as customer service, claims, customer accounts, underwriting, etc. to assist with resolving issues.
• Demonstrates expertise knowledge and remains current on processes, products, and resources.
• Develops long-term relationships with groups and agents through communication, education, assistance, and support which is critical to generating new business and retaining existing business.
• Other duties as assigned.
• Represents the enterprise with high standards of business conduct, creating an exceptional customer experience, and promoting a strong culture of excellence to exceed and improve customer experience.
• Serves as a key contact for the renewal and retention of products and services, which includes seeking opportunities to expand benefit portfolio and increase revenue. Assists with new business quotes, renewals, and ancillary opportunities such as Dental, Vision, Life, etc. Initiates and tracks all renewal contracts. Coordinates necessary underwriting information. Provides follow up to ensure completion and acceptance of renewal data.
• Travels within the sales territory with occassional overnight stays, estimating 75%. At least half of the work in this job is conducted outside of the office and requires a valid driver's license and automobile travel. Maintains an acceptable driving record.

Certifications

Arkansas Insurance License Life & Health - Arkansas Insurance Department

Hiring Range

$52,400.00 - $68,100.00

Security Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment Type

Regular

ADA Requirements

1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.

Why? We Love our Employees

At Arkansas Blue Cross, we care about the health, wellness, and education of our employees. We offer many great incentives such as:

• Tuition reimbursement.
• Club Blue, a free, onsite gym to encourage exercise.
• Green Leaf Grill and Green Leaf Grill Express, onsite restaurants in Little Rock that promote healthy eating.
• Incentives for wellness education and exercise

We Love our Culture

The average tenure is 10 years with hundreds of employees having been here 15 years or longer. Our inclusive culture brings employees together to connect while celebrating our differences.

We Love our Community

Our employees often volunteer within their communities, at charity events, walks and runs, schools and nonprofits. When disasters strike, our employees help wherever they are needed.

It’s just another way we show that Blue cares.