Senior Health Insurance Renewal Specialist

Arkansas Blue Cross Blue Shield

Springdale (AR)

Hybrid

USD 52,000 - 68,000

Full time

11 days ago

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Job summary

Arkansas Blue Cross and Blue Shield in Springdale, AR is seeking a Group Account Services Representative - Large Group to support renewal and retention of health, dental, vision, and ancillary products. You will resolve complex issues and educate employer groups and agents on tools and resources, building strong relationships with internal customers.

The role requires a minimum of five years in customer service and three years in the health insurance industry, plus state licensure.

Qualifications

Bachelor's degree in Business, Management, Healthcare Administration, or related field.
In lieu of degree, five (5) years' health related non-clerical experience with an insurance, managed care, or healthcare related organization will be considered.
Arkansas License for Health and Life Insurance; must pass both health and life exams within three months after coursework is assigned; company will reimburse two attempts.
Valid, unrestricted driver's license. Maintains acceptable driving record.
Minimum five (5) years' customer service experience, preferably in customer-facing roles.
Minimum three (3) years insurance industry experience.
Experience establishing relationships and resolving business issues with health plans, employer groups, or agents preferred.
Proficiency in Microsoft Office applications including PowerPoint, Word and Excel.

Responsibilities

Assesses business process and system inefficiences; identifying opportunities to improve workflow processes, operating systems, training programs, reference materials and quality initiatives that enhance the sales experience.
Attends face-to-face meetings with groups and brokers to promote plans and resolve issues. This may include assisting with enrollment meetings.
Collaborates with internal functional areas such as customer service, claims, customer accounts, underwriting, etc. to assist with resolving issues.
Demonstrates expertise knowledge and remains current on processes, products, and resources.
Develops long-term relationships with groups and agents through communication, education, assistance, and support which is critical to generating new business and retaining existing business.
Other duties as assigned.
Represents the enterprise with high standards of business conduct, creating an exceptional customer experience, and promoting a strong culture of excellence to exceed and improve customer experience.
Serves as a key contact for the renewal and retention of products and services, which includes seeking opportunities to expand benefit portfolio and increase revenue. Assists with new business quotes, renewals, and ancillary opportunities such as Dental, Vision, Life, etc. Initiates and tracks all renewal contracts. Coordinates necessary underwriting information. Provides follow up to ensure completion and acceptance of renewal data.
Travels within the sales territory with occassional overnight stays, estimating 75%. At least half of the work in this job is conducted outside of the office and requires a valid driver's license and automobile travel. Maintains an acceptable driving record.