Senior Health Group Renewal & Education Specialist

Arkansas Blue Cross Blue Shield; Arkansas; Hybrid; USD 52,000 - 68,000; Full time

Job summary

Arkansas Blue Cross Blue Shield is seeking a Group Account Services Representative - Large Group to support renewal and retention of health, dental, vision, and ancillary products. The role includes educating employer groups and agents, resolving complex issues, and maintaining strong relationships across internal teams.

Requirements include a Bachelor's degree or 5 years of relevant health insurance experience, Arkansas Life & Health license, and a valid driver's license.

Qualifications

• Bachelor’s degree required or five years health-related non-clerical experience in health insurance/healthcare may be considered in lieu of degree.
• Proficiency in Microsoft Office applications including PowerPoint, Word and Excel.

Responsibilities

• Assesses business process and system inefficiencies; identifies opportunities to improve workflows and training.
• Attends meetings with groups and brokers to promote plans and resolve issues; assist with enrollment meetings.
• Collaborates with internal teams to resolve issues; maintains current knowledge on processes, products, and resources.
• Develops long-term relationships with groups and agents to generate new business and retain existing business.
• Represents the enterprise with high standards of business conduct and a strong culture of excellence.

Skills

Customer Service

Verbal Communications

Written Communication

Microsoft Excel

Time Management

Relationship Building

Education

Bachelor’s degree in Business, Management, Healthcare Administration, or related field

Job description

Arkansas Blue Cross Blue Shield is seeking a Group Account Services Representative - Large Group to support renewal and retention of health, dental, vision, and ancillary products. The role includes educating employer groups and agents, resolving complex issues, and maintaining strong relationships across internal teams.

Requirements include a Bachelor's degree or 5 years of relevant health insurance experience, Arkansas Life & Health license, and a valid driver's license.