Hybrid Senior Content Operations & Enablement Lead

Russell Tobin; South San Francisco (CA); Hybrid; USD 69,000 - 85,000; Full time

Job summary

Russell Tobin is seeking a Sr. Operations Manager - Content Excellence for a hybrid role near South San Francisco, CA. You will design learning journeys and enablement programs to onboard teams on content capabilities and guidelines.

You will lead end-to-end content operations, governance, and scalability efforts across cross-functional stakeholders, driving efficiency and speed-to-market while adopting new content tools and AI-enabled capabilities.

Qualifications

• Bachelor’s degree with 5-7 years of experience in content operations, marketing operations, creative project management, or a related field.
• Experience managing end-to-end content workflows, digital asset management systems, and multi-channel campaign operations.
• Strong content governance, project management, and operational process skills.
• Ability to work effectively in ambiguous environments and translate strategic marketing priorities into tactical execution.

Responsibilities

• Design and deliver learning journeys, training, and enablement programs to onboard and upskill teams on new content capabilities, tools, and guidelines.
• Lead end-to-end content operations and workflow governance, ensuring alignment across cross-functional stakeholders.
• Identify process bottlenecks and implement scalable workflow and asset-management improvements to increase efficiency and speed-to-market.
• Facilitate operational forums, review sessions, and stakeholder meetings, translating strategic requirements into clear action plans.
• Drive change management and adoption of new content tools, processes, guidelines, and modern capabilities, including generative AI.
• Partner with Creative, Marketing, Legal/Regulatory, and executive stakeholders to drive alignment and consensus without direct authority.
• Monitor operational performance, asset utilization, and workflow throughput to identify opportunities for continuous improvement.

Skills

Content operations

Workflow governance

Project management

Change management

Agile marketing

Ambiguity handling

Education

Bachelor’s degree

Tools

Veeva Vault

Adobe Experience Manager

Job description

Russell Tobin is seeking a Sr. Operations Manager - Content Excellence for a hybrid role near South San Francisco, CA. You will design learning journeys and enablement programs to onboard teams on content capabilities and guidelines.

You will lead end-to-end content operations, governance, and scalability efforts across cross-functional stakeholders, driving efficiency and speed-to-market while adopting new content tools and AI-enabled capabilities.