Content Operations & Enablement Manager

Russell Tobin; South San Francisco (CA); Hybrid; USD 69,000 - 85,000; Full time

Job summary

Russell Tobin is seeking a Sr. Operations Manager - Content Excellence for a hybrid role near South San Francisco, CA. You will design learning journeys and enablement programs to onboard teams on content capabilities and guidelines.

You will lead end-to-end content operations, governance, and scalability efforts across cross-functional stakeholders, driving efficiency and speed-to-market while adopting new content tools and AI-enabled capabilities.

Qualifications

• Bachelor’s degree with 5-7 years of experience in content operations, marketing operations, creative project management, or a related field.
• Experience managing end-to-end content workflows, digital asset management systems, and multi-channel campaign operations.
• Strong content governance, project management, and operational process skills.
• Ability to work effectively in ambiguous environments and translate strategic marketing priorities into tactical execution.

Responsibilities

• Design and deliver learning journeys, training, and enablement programs to onboard and upskill teams on new content capabilities, tools, and guidelines.
• Lead end-to-end content operations and workflow governance, ensuring alignment across cross-functional stakeholders.
• Identify process bottlenecks and implement scalable workflow and asset-management improvements to increase efficiency and speed-to-market.
• Facilitate operational forums, review sessions, and stakeholder meetings, translating strategic requirements into clear action plans.
• Drive change management and adoption of new content tools, processes, guidelines, and modern capabilities, including generative AI.
• Partner with Creative, Marketing, Legal/Regulatory, and executive stakeholders to drive alignment and consensus without direct authority.
• Monitor operational performance, asset utilization, and workflow throughput to identify opportunities for continuous improvement.

Skills

Content operations

Workflow governance

Project management

Change management

Agile marketing

Ambiguity handling

Education

Bachelor’s degree

Tools

Veeva Vault

Adobe Experience Manager

Job description

Russell Tobin is partnering with a top pharmaceutical/biotechnology organization to identify a Sr. Operations Manager - Content Excellence for a hybrid opportunity near South San Francisco CA.

Responsibilities

• Design and deliver learning journeys, training, and enablement programs to onboard and upskill teams on new content capabilities, tools, and guidelines.
• Lead end-to-end content operations and workflow governance, ensuring alignment across cross-functional stakeholders.
• Identify process bottlenecks and implement scalable workflow and asset-management improvements to increase efficiency and speed-to-market.
• Facilitate operational forums, review sessions, and stakeholder meetings, translating strategic requirements into clear action plans.
• Drive change management and adoption of new content tools, processes, guidelines, and modern capabilities, including generative AI.
• Partner with Creative, Marketing, Legal/Regulatory, and executive stakeholders to drive alignment and consensus without direct authority.
• Monitor operational performance, asset utilization, and workflow throughput to identify opportunities for continuous improvement.

Requirements

• Bachelor’s degree with 5-7 years of experience in content operations, marketing operations, creative project management, or a related field.
• Proven experience managing end-to-end content workflows, digital asset management systems, and multi-channel campaign operations.
• Strong content governance, project management, and operational process skills.
• Ability to work effectively in ambiguous environments and translate strategic marketing priorities into tactical execution.

Preferred

• Experience with CMS and DAM platforms, such as Veeva Vault or Adobe Experience Manager, preferred.
• Pharmaceutical or biotechnology commercial marketing experience, including MLR/PRC review processes, preferred.
• Experience with Agile marketing methodologies, creative agency workflows, and modern content capabilities, including AI tools, preferred.

Additional Details

• Location model: South San Francisco, CA (Hybrid)
• Position Type: 6-month contract (potential to extend)
• Working model: Hybrid 3 days onsite (anchor days Tues & Wed)
• Pay range approved: $50/hr - $62.50/hr (depending on experience)

For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions

For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.