Content Developer: Procedures & Knowledge Base

Pride Global; Austin (TX); On-site; USD 57,308,000 - 68,770,000; Part time

Job summary

Russell Tobin is seeking a Content Developer to join its Customer Care organization in Austin, onsite. The role focuses on creating, editing, and publishing internal content and knowledge content to support training and operations.

The ideal candidate will transform complex information into clear procedures, manage end-to-end content lifecycle, and collaborate with cross-functional teams across time zones to ensure content accuracy and timely delivery.

Qualifications

• Experience creating and maintaining content, knowledge-base articles, procedures, SOPs, or process documentation.
• Excellent written and verbal communication skills with a strong ability to communicate information clearly and without ambiguity.
• Strong attention to detail and commitment to content accuracy.
• Exceptional analytical and problem-solving skills.
• Ability to manage and organize large volumes of information and determine what information is relevant to a project or business request.
• Strong ability to prioritize and manage multiple projects and deadlines simultaneously.
• Comfortable working in a fast-paced, deadline-driven environment.
• Demonstrated ability to work independently and take ownership of deliverables.
• Experience collaborating with cross-functional stakeholders and subject matter experts.
• Ability to adapt to changing processes, technologies, requirements, and business priorities.
• Experience working with global and/or virtual teams.
• Ability to work effectively in situations where requirements or information may be incomplete or changing.

Responsibilities

• Create, edit, update, and maintain internal procedures, knowledge-base content, and process documentation.
• Review business and process changes to determine which existing content needs to be updated, created, or retired.
• Ensure procedures are accurate, clear, consistent, and easy to understand.
• Review content for adherence to established writing and style guidelines.
• Identify and resolve conflicting, outdated, or duplicate information.
• Partner with subject matter experts, business owners, project teams, and other cross-functional stakeholders to validate content.
• Support projects by assessing the impact of business changes on existing procedures and documentation.
• Track content-related deliverables, milestones, and project progress.
• Partner with learning and training teams to ensure procedures and supporting content are available when needed for training and business launches.
• Manage the end-to-end content lifecycle, including writing, editing, reviewing, and publishing.
• Support multiple projects and business update requests simultaneously while meeting tight deadlines.
• Occasionally develop or update content for internal customer-care tools and resources.
• Work effectively with global and virtual teams across different functions and time zones.
• Navigate ambiguity by proactively identifying the appropriate stakeholders and gathering the information needed to move work forward.
• Handle confidential and business-sensitive information in accordance with company policies.

Skills

Content development

Technical writing

Knowledge management

SOP writing

Editing

Cross-functional collaboration

Tools

Content Management Systems

Job description

Russell Tobin is seeking a Content Developer to join its Customer Care organization in Austin, onsite. The role focuses on creating, editing, and publishing internal content and knowledge content to support training and operations.

The ideal candidate will transform complex information into clear procedures, manage end-to-end content lifecycle, and collaborate with cross-functional teams across time zones to ensure content accuracy and timely delivery.