Hybrid Customer Care Specialist - Energy Support

Xcel Energy Services Inc; Missouri; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/Pharmacy Plan

Dental

Vision

401(k) plan

PTO

Job summary

Xcel Energy in Amarillo, TX is seeking a Customer Contact Center Representative to deliver exceptional service across multiple channels. You will navigate complex energy-related inquiries and provide accurate, timely information to customers.

Training lasts seven weeks in-person, with a path to remote work based on performance. The role includes on-call rotations, evenings/weekends, and a strong emphasis on safety and accuracy in handling emergencies.

Qualifications

• At least 12 months of customer service experience or equivalent.
• Proficient with Microsoft Windows products and able to troubleshoot technology issues.

Responsibilities

• Deliver exceptional customer service through multiple channels, primarily phone calls.
• Anticipate customer needs and offer tailored solutions using advanced problem solving.
• Utilize critical thinking to address and resolve complex inquiries.
• Provide specialized technical support to customers.

Skills

Customer service

Troubleshooting

Windows

Typing

Education

High School Diploma

Tools

Microsoft Windows

CRM software

Job description

Xcel Energy in Amarillo, TX is seeking a Customer Contact Center Representative to deliver exceptional service across multiple channels. You will navigate complex energy-related inquiries and provide accurate, timely information to customers.

Training lasts seven weeks in-person, with a path to remote work based on performance. The role includes on-call rotations, evenings/weekends, and a strong emphasis on safety and accuracy in handling emergencies.