Hybrid Senior Cash Application & Accounts Specialist

Carlisle; Pennsylvania; Hybrid; USD 60,000 - 85,000; Full time

Job summary

Carlisle is seeking a Customer Financial Services Specialist II to provide advanced cash-operations and customer account support. This role owns complex cash applications, performs month-end activities, and aids in ERP integrations while supporting junior team members.

You will coordinate with internal and external partners to resolve issues and minimize bad-debt risk, operating in a hybrid work arrangement with standard business hours.

Qualifications

• 3–5+ years of related cash application, customer account, credit, collections, or financial operations experience.
• Advanced knowledge of cash application, customer accounts, banking processes, and related systems.
• Experience with ERP, banking, payment-processing, and document-management tools.

Responsibilities

• Resolve complex cash application, account, banking, and systems issues; diagnose root causes and coordinate resolution with internal and external partners.
• Handle complex reconciliations, recurring discrepancies, unapplied cash, and high-impact exceptions.
• Investigate and resolve credit card processing outages and banking-related matters; coordinate communication and follow-up.
• Perform month-end closing activities, reconciliations, exception resolution, and completion checks on schedule.
• Support higher-complexity credit and collections activities and prepare account information for Analyst review when needed.
• Support new-company integrations as an initial learner of new ERP systems; validate processes and identify readiness or control gaps.
• Setup CIA and COD accounts for applicable divisions and maintain documentation.
• Assist in developing procedures, job aids, and training materials to enable Specialist I proficiency.
• Serve as escalation and learning resource for Specialist I team members.
• Maintain relationships across CFS and other departments to resolve complex matters.

Skills

Cash application

Customer accounts

Banking processes

ERP systems

Credit & collections

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

ERP systems

Banking tools

Payment processing tools

Document management tools

Job description

Carlisle is seeking a Customer Financial Services Specialist II to provide advanced cash-operations and customer account support. This role owns complex cash applications, performs month-end activities, and aids in ERP integrations while supporting junior team members.

You will coordinate with internal and external partners to resolve issues and minimize bad-debt risk, operating in a hybrid work arrangement with standard business hours.