Hybrid Senior Case Manager & Team Lead, Behavioral Health

Baylor College of Medicine; Houston (TX); Hybrid; USD 57,000 - 70,000; Full time

Job summary

Baylor College of Medicine, located at the Texas Medical Center in Houston, seeks a Senior Case Manager to maintain caseloads and coordinate the workflow of the case management team. This hybrid position emphasizes guidance to staff, client resource linkage, and strict documentation across state systems.

The role requires a Bachelor’s degree in a related field and at least four years of relevant experience.

Qualifications

• Bachelor's degree required (Social Work, Psychology, Human Services or related field).
• Four years of relevant experience required.

Responsibilities

• Guides and trains case managers on program workflows, resource navigation, documentation, and complex service-coordination needs.
• Monitors workflow and referral volume; assigns and prioritizes cases and escalates issues to leadership.
• Collaborates with multidisciplinary teams to identify behavioral health and community resources for children and families.
• Manages a caseload and assists families with linking to resources, outreach, follow-up, and barrier resolution.
• Represents the program at community events and builds relationships with community organizations to expand resources.
• Maintains accurate documentation in electronic health records and state systems per requirements.

Education

Bachelor's degree in Social Work, Psychology, Human Services or related field

Job description

Baylor College of Medicine, located at the Texas Medical Center in Houston, seeks a Senior Case Manager to maintain caseloads and coordinate the workflow of the case management team. This hybrid position emphasizes guidance to staff, client resource linkage, and strict documentation across state systems.

The role requires a Bachelor’s degree in a related field and at least four years of relevant experience.