Senior Case Worker

Baylor College of Medicine; Houston (TX); Hybrid; USD 57,000 - 70,000; Full time

Job summary

Baylor College of Medicine, located at the Texas Medical Center in Houston, seeks a Senior Case Manager to maintain caseloads and coordinate the workflow of the case management team. This hybrid position emphasizes guidance to staff, client resource linkage, and strict documentation across state systems.

The role requires a Bachelor’s degree in a related field and at least four years of relevant experience.

Qualifications

• Bachelor's degree required (Social Work, Psychology, Human Services or related field).
• Four years of relevant experience required.

Responsibilities

• Guides and trains case managers on program workflows, resource navigation, documentation, and complex service-coordination needs.
• Monitors workflow and referral volume; assigns and prioritizes cases and escalates issues to leadership.
• Collaborates with multidisciplinary teams to identify behavioral health and community resources for children and families.
• Manages a caseload and assists families with linking to resources, outreach, follow-up, and barrier resolution.
• Represents the program at community events and builds relationships with community organizations to expand resources.
• Maintains accurate documentation in electronic health records and state systems per requirements.

Education

Bachelor's degree in Social Work, Psychology, Human Services or related field

Job description

Division: Psychiatry and Behavioral Sciences

Work Arrangement: Hybrid

Location: Texas Medical Center, Houston, TX

Salary Range: $57,320 to $70,000

FLSA Status: Nonexempt

Work Schedule: Monday - Friday, 8 a.m. - 5 p.m.

Summary

The Senior Case Manager supports timely access to behavioral health services by maintaining an assigned caseload and coordinating the daily workflow of the case management team. The role assigns and prioritizes cases, monitors workload and follow-up needs, guides and trains case managers, connects families with recommended resources, and maintains complete documentation in required clinical and state systems. The Lead Case Manager serves as an operational resource to the team; formal supervision, performance management, and corrective action remain with program leadership.

Job Duties

• Provides day-to-day guidance, support, onboarding assistance, and training to case managers on program workflows, resource navigation, documentation expectations, and complex service-coordination needs. 20%
• Monitors case-management workflow and referral volume; assign and prioritize families, redistribute work when needed, track pending actions, and elevate access, capacity, or service-delivery concerns to program leadership. 15%
• Collaborates with the multidisciplinary treatment team to identify appropriate behavioral health, social-service, school, and community resources for children and families. 20%
• Manages an assigned caseload and assist families with connecting to recommended resources, including outreach, follow-up, barrier resolution, and confirmation of successful linkage to services. 25%
• Represents the program at community events and develops working relationships with community organizations to expand knowledge of available resources and referral options. 10%
• Maintains timely, accurate, and complete documentation in the electronic health record, state-required systems, and other program tracking platforms in accordance with program, institutional, and regulatory requirements. 10%
• Performs other job-related duties as assigned.

Minimum Qualifications

• Bachelor's degree in Social Work, Psychology, Human Services or a related field.
• Four years of relevant experience.

Work Authorization Requirement:

This position is not eligible for visa sponsorship.Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

Baylor College of Medicine fosters diversity among its students, trainees, faculty, and staff as a prerequisite to accomplishing our institutional mission and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient-centered care. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.