Hybrid Senior Business Process & Operations Lead

Inservco Insurance Services, Inc.; Harrisburg (Dauphin County); Hybrid; USD 82,000 - 114,000; Full time

Benefits offered by this job

Annual incentive program

Hybrid work arrangement

Job summary

Inservco Insurance Services, Inc. is seeking a Manager, Inservco Business Process to lead major operational initiatives, manage complex projects, and drive enhanced service levels and profitability.

The role involves coordinating cross-functional teams, collaborating with clients, and guiding staff through performance objectives and training. The position is hybrid with reporting to the Harrisburg, PA office and offers opportunities to influence technology-driven process improvements across the

Qualifications

• Bachelor’s degree in Business Administration or similar discipline preferred.
• Continuing education in insurance-related courses preferred.
• Project Management Certification preferred.

Responsibilities

• Monitors and manages support staff work for Inservco’s systems and processes including quality assurance, service level agreements, cross functional training, and coordination of training for new hires.
• Develops, directs and coaches assigned staff, including establishing performance objectives and clear success criteria, as well as monitoring performance outcomes and addressing issues appropriately.
• Leads by example in communicating with staff. Encourages open dialogue in staff meetings and one-on-one discussions.
• Collaborates with clients on projects and requests to promote Inservco’s technological capabilities and provide flexibility to meet clients’ demands while achieving a high degree of customer satisfaction.
• Easily accommodates changing assignments, suggesting appropriate priorities to the IT Director, President and CEO, managers, and team leaders as needed.
• Assists the Team Leader, Inservco Centralized Services, in identifying and providing solutions to issues and obstacles within the Centralized CSR Team pertaining to both workflow and personnel issues.
• Manages large, complex Inservco projects that may or may not be based on new technologies, including determining business requirements, completing initial analysis, defining operational outcomes, developing implementation project plans, and identifying necessary resources to successfully manage complex operational projects.
• Evaluates systems and processes to determine methods for meeting technology requests and reporting requirements outlined in RFPs for new client business.
• Initiates, directs and completes major and complex projects that support operational objectives or the onboarding of new clients.
• Monitors and manages client and end-user requests submitted to the Inservco IT Team, ensuring timely resolution in accordance with established Service Level Agreements (SLAs).

Skills

Team Building

Problem Solving

Action Oriented

Managing Performance

Education

Bachelor's degree in Business Administration or similar discipline

Continuing education in insurance-related courses

Project Management Certification

Tools

Microsoft Office Suite

Job description

Inservco Insurance Services, Inc. is seeking a Manager, Inservco Business Process to lead major operational initiatives, manage complex projects, and drive enhanced service levels and profitability.

The role involves coordinating cross-functional teams, collaborating with clients, and guiding staff through performance objectives and training. The position is hybrid with reporting to the Harrisburg, PA office and offers opportunities to influence technology-driven process improvements across the