Hybrid Insurance Operations Leader – Commissions

Peak6 Investments LLC; Austin, Northern (TX, KY); Hybrid; USD 98,000 - 122,000; Full time

Job summary

We Insure Group is seeking an experienced Premium Operations Manager to lead the insurance commissions team and oversee Agency Bill, Direct Bill, and carrier payments. This role requires strong leadership and a track record of improving processes within an insurance brokerage environment.

You will manage a team, collaborate with franchise owners and carriers, and drive operational excellence across our growing franchise network.

Qualifications

• 5+ years of experience in insurance brokerage operations with at least 2 years in supervision or management.

Responsibilities

• Manage end-to-end insurance commission process including reconciliation, reporting, and payments for franchise owners, employees, and carriers.
• Oversee daily operational workflows: reconciliations, Agency Bill, Direct Bill, trust accounting, cash and refunds, carrier payments.
• Develop and coach commissions team; manage priorities, workload, performance, and development.
• Serve as primary contact for franchise owners and carriers; use Jira to manage support requests and communicate timely.
• Identify opportunities to optimize operations by SLAs, workflow improvements, and reducing errors.
• Maintain and leverage Applied Epic and other platforms for processing, reporting, audits, and improvements.
• Collaborate with Accounting during month-end close to ensure accurate reconciliations and entries.
• Work cross-functionally with Technology, Carrier Relations, Accounting, Legal, Operations to implement enhancements.
• Establish KPIs and SLAs; monitor processing accuracy, payment cycles, inquiries, backlog, aging; drive continuous improvement.
• Create SOPs and training materials to scale the operating model as the company grows.

Skills

Leadership

Communication

Problem solving

Organizational skills

Change management

Education

Bachelor's degree in Accounting/Finance/Business

Tools

Jira

Applied Epic

AMS360

Workday

NetSuite

Zendesk

Job description

We Insure Group is seeking an experienced Premium Operations Manager to lead the insurance commissions team and oversee Agency Bill, Direct Bill, and carrier payments. This role requires strong leadership and a track record of improving processes within an insurance brokerage environment.

You will manage a team, collaborate with franchise owners and carriers, and drive operational excellence across our growing franchise network.