Hybrid Security Supervisor & Frontline Leader

Seneca Gaming Corporation; Buffalo (NY); On-site; USD 28,000 - 39,000; Full time

Job summary

Seneca Gaming Corporation in Buffalo, NY seeks a Dual Rate Security Supervisor, combining responsibilities of Security Officer II and Security Supervisor. The role protects guests and property while delivering high-quality guest service and enforcing procedures across shifts.

The position requires leadership capabilities, incident response, and ongoing training compliance, with a 24-hour schedule and on-site casino duties. Strong communication and teamwork are essential.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent required.
• Meets the minimum qualifications/requirements of primary position (Officer or Officer II).
• Preference will be given to candidates with leadership experience in Security, Law Enforcement, Military or Hospitality.
• Must be able to use approved software programs for Security duties (such as report writing software, Dispatch software, etc.) as well as programs such as Word and Excel.

Responsibilities

• Ensure the safety of guests and team members on Seneca Gaming Corporation properties.
• Maintain knowledge of Security Ambassador duties and cover duties as needed.
• Respond to critical situations and assist guests and team members.
• Demonstrate excellent verbal communication to diffuse conflicts and handle complaints.
• Perform continual observation and patrolling of casino properties as directed.
• Complete CPR/First Aid training and other required security trainings.
• Submit incident reports and assist in investigations as needed.
• Maintain confidentiality of internal security matters.

Skills

Communication

Written & verbal

Analytical thinking

Conflict resolution

Customer interaction

Education

High school diploma or equivalent

Tools

Word

Excel

Report writing software

Dispatch software

Job description

Seneca Gaming Corporation in Buffalo, NY seeks a Dual Rate Security Supervisor, combining responsibilities of Security Officer II and Security Supervisor. The role protects guests and property while delivering high-quality guest service and enforcing procedures across shifts.

The position requires leadership capabilities, incident response, and ongoing training compliance, with a 24-hour schedule and on-site casino duties. Strong communication and teamwork are essential.