Hybrid Scheduling & Estimates Analyst

State of California; California (MO); Hybrid; USD 46,000 - 75,000; Full time

Job summary

State Teachers' Retirement System seeks an Analyst I to administer telephone planning services for benefit recipients, applying relevant laws and policies within CALSTRS. You will work under supervision within the Scheduling and Estimates Team, communicating clearly with staff and management to ensure accurate calculations and customer service.

The role offers a hybrid work arrangement, opportunities for training, and a pathway to salary progression through annual performance reviews.

Qualifications

• Ability to listen effectively and provide excellent customer service.
• Dependable with excellent attendance and strong work habits.
• Experience with data entry and software programs (MS Office and Adobe).
• Ability to work independently and across divisions and units.
• Ability to provide training to staff when needed.
• Ability to communicate effectively, orally and in writing, with all levels.
• Ability to complete complex calculations.

Responsibilities

• Administer telephone planning services to benefit recipients.
• Apply knowledge of applicable laws, rules, regulations and policies within the retirement system.
• Collaborate with Scheduling and Estimates Manager and Pension Program Manager I.
• Support colleagues and contribute to team objectives.

Skills

Active listening

Excellent attendance

Data entry

Independent worker

Team collaboration

Staff training

Effective communication

Complex calculations

Tools

MS Office

Adobe

Job description

State Teachers' Retirement System seeks an Analyst I to administer telephone planning services for benefit recipients, applying relevant laws and policies within CALSTRS. You will work under supervision within the Scheduling and Estimates Team, communicating clearly with staff and management to ensure accurate calculations and customer service.

The role offers a hybrid work arrangement, opportunities for training, and a pathway to salary progression through annual performance reviews.