Hybrid SAP/SFDC Order Mgmt & Process Lead

Avanos Medical; Alpharetta (GA); Hybrid; USD 96,000 - 112,000; Full time

Benefits offered by this job

401(k) employer match

Free onsite gym

Onsite cafeteria

Immediate benefits

Uncapped sales commissions

Job summary

Avanos Medical seeks a Business Process Support Consultant in Alpharetta, GA, focusing on the Global Customer Service Processes. Responsibilities include enhancing order management systems, leading cross-functional improvements, and providing training. The ideal candidate brings over 5 years of Customer Service experience, with a strong background in SAP and SFDC systems.

This hybrid role requires three days a week in-office presence, offering a salary range of $96,000 to $112,000, plus a comprehensive benefits package.

Qualifications

• 5+ years' experience in Customer Service, Distribution, Logistics, or related field.
• Self-starter with ability to work with little work direction.
• Strong communication and collaboration skills, specifically in a training environment.

Responsibilities

• Provide functional and technical expertise for the Order Management systems.
• Coordinate with IT on system enhancements and testing.
• Identify and lead continuous improvement efforts.
• Manage Global Customer Service continuous education program.
• Analyze data and reports for improvement opportunities.

Skills

Customer Service

SAP systems

SFDC systems

Logistics

Communication skills

Education

Bachelor's Degree or equivalent business experience

Tools

SAP

SFDC

Job description

Avanos Medical seeks a Business Process Support Consultant in Alpharetta, GA, focusing on the Global Customer Service Processes. Responsibilities include enhancing order management systems, leading cross-functional improvements, and providing training. The ideal candidate brings over 5 years of Customer Service experience, with a strong background in SAP and SFDC systems.

This hybrid role requires three days a week in-office presence, offering a salary range of $96,000 to $112,000, plus a comprehensive benefits package.