Hybrid Salesforce FSC Associate: Data Quality & Insights

Hightower Advisors; Chicago (IL); Hybrid; USD 58,000 - 80,000; Full time

Benefits offered by this job

In Office M-Thu

Work from home on Fridays

Job summary

Hightower Advisors is seeking a Salesforce FSC Service Associate to manage data quality and optimize the Salesforce platform. You will collaborate with cross-functional teams to maintain data integrity, support users, and drive analytics that inform decision-making.

The role emphasizes governance, reporting, and gradual platform enhancements, with in-office days and remote work on Fridays. A Bachelor’s degree and Salesforce FSC experience are preferred.

Qualifications

• Bachelor’s degree in a relevant field or equivalent work experience.
• Experience with Salesforce, specifically Financial Services Cloud, in an admin capacity.
• Strong analytical mindset with the ability to perform data analysis and identify trends.
• Excellent communication skills to collaborate with teams and provide end-user support.
• Ability to configure Salesforce and implement minor enhancements.
• Problem-solving skills to troubleshoot issues and propose effective solutions.

Responsibilities

• Own Salesforce Data Quality: maintain integrity, accuracy, and consistency of data through governance, cleansing, imports/exports, deduplication, and quality assurance.
• Deliver Exceptional User Support: resolve user issues, drive adoption, and provide guidance to improve the user experience for Financial Service Cloud.
• Develop Reporting & Business Insights: build and maintain reports, dashboards, and analyses that provide actionable insights.
• Drive Process Improvement & Automation: identify opportunities to streamline workflows and support automation with admins and developers.
• Enable User Success: create documentation, training materials, and onboarding resources.
• Support Platform Enhancements: gather business requirements and implement minor enhancements with stakeholders.
• Maintain Documentation & Governance: document configurations and changes for consistency and sustainability.

Skills

Salesforce Admin

Analytical thinking

Communication

Problem solving

Technical skills

Data governance

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Hightower Advisors is seeking a Salesforce FSC Service Associate to manage data quality and optimize the Salesforce platform. You will collaborate with cross-functional teams to maintain data integrity, support users, and drive analytics that inform decision-making.

The role emphasizes governance, reporting, and gradual platform enhancements, with in-office days and remote work on Fridays. A Bachelor’s degree and Salesforce FSC experience are preferred.