Hybrid Sales Operations & Customer Success Coordinator

Renew Cannabis Co.; Los Angeles (CA); Hybrid; USD 69,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

401K

Medical/Dental/ Vision/Life coverage

Flexible Time-Off

Office in LA Center Studios

Job summary

Puffco’s Sales Operations Coordinator role supports the Sales Team by delivering outstanding customer service, managing administrative processes, and coordinating cross-department communications. This hybrid LA-based position collaborates with Sales, Finance, and Logistics to ensure smooth workflows and strong client relationships.

We seek a candidate with 2+ years in a similar role, excellent communication skills, and experience with ERP/CRM systems and Salesforce.

Qualifications

• 2+ years of experience in a similar role.
• Strong internal and client-facing communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Experience working with ERP and/or CRM systems.
• Experience using and multi-tasking within the Salesforce platform.
• Passion for customer success and value creation.
• Knowledge of Microsoft Office Suite.
• Ability to multi-task, prioritize and function well under pressure and tight delivery timeframes.
• Ability to function at a high level in either a team environment or independently.

Responsibilities

• Provide prompt, excellent customer service and support via email and phone.
• Follow up with existing accounts, while developing new leads.
• Help with financial reconciliation for the Finance team.
• Working closely with the Logistics team on the shipment claims.
• Handling Wholesale client warranties.
• Supporting the sales team via reporting, customer follow-up and ad hoc requests.

Skills

Customer service

Account management

Communication skills

Multi-tasking

Time management

Problem solving

Attention to detail

Adaptability

Tools

Salesforce

ERP systems

CRM systems

Microsoft Office

Job description

Puffco’s Sales Operations Coordinator role supports the Sales Team by delivering outstanding customer service, managing administrative processes, and coordinating cross-department communications. This hybrid LA-based position collaborates with Sales, Finance, and Logistics to ensure smooth workflows and strong client relationships.

We seek a candidate with 2+ years in a similar role, excellent communication skills, and experience with ERP/CRM systems and Salesforce.