Hybrid SaaS Customer Support Specialist

ENERGY Worldnet; Decatur (TX); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Voluntary benefits (life insurance, S&

Job summary

Energy Worldnet is hiring a Customer Service Representative to be a frontline resource for customers, helping them navigate our SaaS platform and resolve issues. The role emphasizes a customer-focused, solutions-oriented approach in a collaborative SaaS environment.

The CSR will respond via phone, email, chat, and other channels, guiding customers through access, questions, and troubleshooting while documenting interactions and ensuring a positive experience. Some relocation is not provided.

Qualifications

• High School Diploma or equivalent.
• At least 6 months of customer-facing experience.
• Experience using computers, web-based applications, and MS Office.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels while delivering a positive experience.
• Assist customers with account access, navigation, product questions, and basic troubleshooting.
• Investigate issues, gather information, and resolve or escalate as needed.
• Document customer interactions and support activities in designated systems.
• Educate customers on features and resources to ensure successful platform usage.
• Collaborate with internal teams to resolve issues and follow up promptly.

Skills

Customer service

Communication

Problem solving

Multi-tasking

CRM experience

MS Office

Education

High School Diploma or equivalent

Tools

Salesforce

Ticketing systems

Web-based applications

Job description

Energy Worldnet is hiring a Customer Service Representative to be a frontline resource for customers, helping them navigate our SaaS platform and resolve issues. The role emphasizes a customer-focused, solutions-oriented approach in a collaborative SaaS environment.

The CSR will respond via phone, email, chat, and other channels, guiding customers through access, questions, and troubleshooting while documenting interactions and ensuring a positive experience. Some relocation is not provided.