Hybrid Role: Student Loan Resolution Specialist

Ecmc Group; Minneapolis (MN); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match up to 6%

Paid time off

Tuition reimbursement up to $10,500/yr

Student loan payment reimbursement up$

Commuter subsidy

Job summary

ECMC Group, a nonprofit focused on helping students succeed, is seeking an Account Resolution Specialist in Minneapolis. You will contact borrowers, explain default consequences, and guide them to sustainable repayment options with empathy and professionalism.

The role emphasizes regulatory compliance, accurate documentation, and a customer‑focused approach to resolve delinquent loans. It requires strong communication and problem solving within a hybrid schedule.

Qualifications

• High School degree or GED.
• 1+ year of collections, call center, or customer service experience.
• Basic proficiency in Microsoft Office suite.

Responsibilities

• Connects with borrowers through inbound and outbound calls, providing respectful, solution focused support.
• Educates borrowers on the consequences of their loan(s) being in default and the options they have available to resolve their default status.
• Assists borrowers in successfully maintaining and completing their chosen repayment solution by communicating expectations and responsibilities throughout the resolution process.
• Provides exceptional customer service to assist borrowers in resolving student loan repayment challenges and achieving successful account outcomes.
• Meets departmental and company goals related to productivity, call quality, and procedures.
• Accurately documents and updates accounts for compliance and regulatory compliance.
• Conducts skip tracing processes to help locate borrowers.
• Complies with FFEL student loan regulations and maintains an updated knowledge of federal student loan program changes.
• Escalates complex situations as needed to ensure the best borrower experience.
• Performs other duties as assigned

Skills

Customer service experience

Basic math skills

Education

High School diploma or GED

Tools

Microsoft Office

Job description

ECMC Group, a nonprofit focused on helping students succeed, is seeking an Account Resolution Specialist in Minneapolis. You will contact borrowers, explain default consequences, and guide them to sustainable repayment options with empathy and professionalism.

The role emphasizes regulatory compliance, accurate documentation, and a customer‑focused approach to resolve delinquent loans. It requires strong communication and problem solving within a hybrid schedule.