RN - Ambulatory Clinic Telephone Triage - Per Diem - Variable Shift

John Muir Health; Walnut Creek (CA); Hybrid; USD 104,000 - 140,000; Full time

Job summary

John Muir Health in Walnut Creek, CA seeks an Ambulatory Telephone Triage Nurse. The role provides timely nursing assessment by telephone and determines level of care using decision support tools; hybrid remote with at least one on-site shift weekly.

Requirements include RN licensure in California, BLS, BSN preferred, ambulatory/triage experience preferred, and strong communication skills. Bilingual English/Spanish preferred. Pay range is $75.28–$101.62 hourly with Bay Area market adjustment.

Qualifications

• RN license required by California Board of Nursing
• BLS certification required
• Ambulatory/triage experience preferred
• Strong communication skills and empathy

Responsibilities

• Provide timely nursing assessment by telephone and triage to appropriate level of care
• Utilize decision support tools to guide recommendations
• Communicate clearly with patients and healthcare providers
• Maintain accuracy and documentation; handle high-stress situations with composure

Skills

Advanced clinical assessment

Decision-making

Excellent communication

Independent worker

High-stress environment

Critical thinking

Time management

Empathy

Bilingual English/Spanish

Education

RN Registered Nursing - CA Board of Nursing

Bachelor's Degree in Nursing - Preferred

Job description

Job Description:

The Ambulatory Telephone Triage Nurse plays a crucial role in providing timely and efficient healthcare support to patients by telephone. The Telephone triage nurse provides timely and accurate assessment of a patient's symptoms and utilizes critical thinking, nursing judgement, and approved decision support tools to provide appropriate nursing advice and determine the level of care required. This is a hybrid remote position that requires a minimum of one on-site shift per week. RNs must meet all eligibility criteria prior to transitioning to hybrid remote status.

Education:

• Graduate of an Accredited Nursing Program - Required

• Bachelor's Degree Nursing - Preferred
  

Experience:

• 1 Year Acute Care Hospital - Preferred

• 1 Year Ambulatory, triage, or medical office experience - Preferred

• 1 Year Telephone Triage - Preferred
  

Certifications/Licensures:

• RN Registered Nursing - California Board of Nursing - Required

• BLS Basic Life Support - American Heart Association - Required

Skills

• Evenings and weekends may be required

• Advanced clinical assessment and decision-making ability

• Excellent communication skills (verbal and written)

• Able to work well independently

• Functions well in a high-stress environment

• Sound critical thinking

• Effective time management and organization skills

• Empathetic with the ability to develop trust with patients

• Bilingual in English/Spanish- preferred

Work Shift:

08.0 Per Diem No Waive (United States of America)

Pay Range:

$75.28 - $101.62Hourly

Offer amounts are based on demonstrated/relevant experience and/or licensure.

Pay will be adjusted to the local market if hired outside of the Bay Area.

Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word exempt on it.

Scheduled Weekly Hours:

0