RN - Supervisor - PN Centralized RN Telephone Triage Program - Full Time - 8 Hour - Days

John Muir Health; Walnut Creek (CA); Hybrid; USD 108,000 - 161,000; Full time

Job summary

John Muir Health in Walnut Creek, CA is seeking an RN Supervisor of the Telephone Triage Call Center to oversee daily operations, supervise a team of triage nurses, and ensure high-quality telephonic care through approved protocols.

This hybrid position requires at least one on-site shift per week, with a schedule Monday through Friday. Strong leadership, clinical assessment, and EHR proficiency are essential to guide staff and improve program performance.

Qualifications

• RN license CA required.
• BSN degree required.
• 5 years clinical nursing experience in Acute or Ambulatory care required.
• 2 years Telephone Triage required.
• 1 year Management – Supervisory or Leadership position preferred.

Responsibilities

• Oversee daily operations of the RN Telephone Triage Program.
• Supervise a team of registered telephone triage nurses and provide clinical guidance.
• Ensure adherence to approved protocols and standards.
• Lead staff training and performance evaluation.
• Manage performance metrics and lead quality improvement initiatives.

Skills

Clinical assessment

Leadership

Interpersonal skills

EHR proficiency

Nurse triage software

Compassion & empathy

Ethics & integrity

Bilingual EN/ES

Quality improvement

MS Office

Information security

Education

RN license CA

BSN degree

Job description

Job Description:

The RN Supervisor of the Telephone Triage Call Center is responsible for overseeing the daily operations of the RN Telephone Triage Program, ensuring the delivery of high-quality patient care through telephonic triage services and Nurse Advice. This role involves managing incoming patient symptom calls, supervising a team of registered telephone triage nurses, providing clinical guidance, and ensuring adherence to approved protocols and standards. The RN Supervisor will also be involved in staff training, performance evaluation, managing performance metrics for the program, and leading quality improvement initiatives. This is a hybrid remote position that requires a minimum of one on-site shift per week.

Education:

• Graduate of Accredited School of Nursing - Required and

• Bachelor's Degree Nursing - Required
  

Experience:

• 5 years of clinical nursing experience in Acute Care or Ambulatory care - Required

• 2 years Telephone Triage - Required

• 1 year Management – Supervisory or Leadership Position - Preferred
  

Certifications/Licensures:

• RN Registered Nursing - California Board of Nursing - Required

• BLS Basic Life Support - American Heart Association – Required

Skills:

• Advanced clinical assessment and decision-making ability

• Strong leadership, communication, and interpersonal skills

• Performs well in a fast-paced environment and demonstrates effective problem-solving

• Proficiency with electronic health records (EHR) and telephone triage software.

• Ability to demonstrate compassion and empathy for patients and the ability to motivate patients to adhere to nurse advice regarding urgency of care based on triage outcomes

• Strong ethics and a high level of personal and professional integrity

• Bilingual in English/Spanish - Preferred

• Knowledge of quality improvement practices and regulatory requirements

• Proficient in Microsoft Office Products (Word, Excel, Outlook and Power Point)

• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management

Work Shift:

Exempt Days (Mon-Fri) (United States of America)

Pay Range:

$78.04 - $117.06Hourly

Offer amounts are based on demonstrated/relevant experience and/or licensure.

Pay will be adjusted to the local market if hired outside of the Bay Area

Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word ‘exempt’ on it.

Scheduled Weekly Hours:

40