Hybrid Reverse Logistics Analyst Data-Driven KPI-Savvy

SMA America; Rocklin (CA); Hybrid; USD 44,000 - 47,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with company match

Paid time off + 12 holidays

Tuition reimbursement and professional

Hybrid work model

Global cross-functional exposure

Job summary

SMA America is hiring a Reverse Logistics Analyst in Rocklin, CA. This hybrid role focuses on overseeing outbound logistics functions, coordinating with 3PLs and internal teams to ensure accurate and timely material flow across the region.

The candidate will manage vendor relationships, perform data analysis in SAP/Salesforce, and prepare weekly KPI reports while supporting field service and spare parts operations. Strong communication and problem-solving skills are essential.

Qualifications

• At least 3 years of experience in a logistics role.
• Knowledge of supply chain functions including procurement, warehousing, and transportation.
• Proficiency with Microsoft Office, including Word, PowerPoint, Excel, Access, and Outlook.
• Proficiency in the English language, both written and verbal.
• Attention to detail and an elevated level of accuracy.
• Excellent interpersonal communication skills.
• Ability to analyze and solve problems effectively.
• Ability to work onsite at our Rocklin, CA headquarters on scheduled hybrid days.

Responsibilities

• Manages vendor relationships, monitors outbound shipments, reports on KPIs, and sets expectations with 3PL and service partners.
• Leads vendor meetings and delivers training to SMA service partners on logistics expectations and procedures.
• Collaborates cross functionally with all SMA teams on the execution of agreed procedures and their implementation with partner companies.
• Partners with the Forward Logistics Analyst and Field Service on annual inventory counts for Field Technicians, Service Technicians, Service Providers, and storage locations, including connexes.
• Works cross functionally with planning, purchasing and transportation, third party logistics partners, the regional competency center, and field service staff on materials pertaining to outbound orders.
• Communicates professionally and effectively by phone and email with internal and external customers on product, spare parts needs, and deliveries, and troubleshoots failures.
• Trains reverse logistics coordinators and ensures they have the tools needed to succeed.
• Coordinates and oversees the entry of data in SAP based on Field Service reports in Salesforce, emails, and submitted forms, and analyzes, investigates, and resolves report discrepancies.
• Creates and maintains a library of procedures, technical manuals, software releases, and documentation.
• Prepares data for weekly reports, including KPIs, RMA returns, and inventory consumption.
• Other duties as may be required or assigned.

Skills

Logistics experience

MS Office

English proficiency

Attention to detail

Interpersonal communication

Analytical problem solving

Onsite work

Education

High school diploma

Bachelor’s degree

Tools

SAP

Salesforce

Job description

SMA America is hiring a Reverse Logistics Analyst in Rocklin, CA. This hybrid role focuses on overseeing outbound logistics functions, coordinating with 3PLs and internal teams to ensure accurate and timely material flow across the region.

The candidate will manage vendor relationships, perform data analysis in SAP/Salesforce, and prepare weekly KPI reports while supporting field service and spare parts operations. Strong communication and problem-solving skills are essential.