Reverse Logistics Analyst

SMA America; Rocklin (CA); Hybrid; USD 44,000 - 47,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with company match

Paid time off + 12 holidays

Tuition reimbursement and professional

Hybrid work model

Global cross-functional exposure

Job summary

SMA America is hiring a Reverse Logistics Analyst in Rocklin, CA. This hybrid role focuses on overseeing outbound logistics functions, coordinating with 3PLs and internal teams to ensure accurate and timely material flow across the region.

The candidate will manage vendor relationships, perform data analysis in SAP/Salesforce, and prepare weekly KPI reports while supporting field service and spare parts operations. Strong communication and problem-solving skills are essential.

Qualifications

• At least 3 years of experience in a logistics role.
• Knowledge of supply chain functions including procurement, warehousing, and transportation.
• Proficiency with Microsoft Office, including Word, PowerPoint, Excel, Access, and Outlook.
• Proficiency in the English language, both written and verbal.
• Attention to detail and an elevated level of accuracy.
• Excellent interpersonal communication skills.
• Ability to analyze and solve problems effectively.
• Ability to work onsite at our Rocklin, CA headquarters on scheduled hybrid days.

Responsibilities

• Manages vendor relationships, monitors outbound shipments, reports on KPIs, and sets expectations with 3PL and service partners.
• Leads vendor meetings and delivers training to SMA service partners on logistics expectations and procedures.
• Collaborates cross functionally with all SMA teams on the execution of agreed procedures and their implementation with partner companies.
• Partners with the Forward Logistics Analyst and Field Service on annual inventory counts for Field Technicians, Service Technicians, Service Providers, and storage locations, including connexes.
• Works cross functionally with planning, purchasing and transportation, third party logistics partners, the regional competency center, and field service staff on materials pertaining to outbound orders.
• Communicates professionally and effectively by phone and email with internal and external customers on product, spare parts needs, and deliveries, and troubleshoots failures.
• Trains reverse logistics coordinators and ensures they have the tools needed to succeed.
• Coordinates and oversees the entry of data in SAP based on Field Service reports in Salesforce, emails, and submitted forms, and analyzes, investigates, and resolves report discrepancies.
• Creates and maintains a library of procedures, technical manuals, software releases, and documentation.
• Prepares data for weekly reports, including KPIs, RMA returns, and inventory consumption.
• Other duties as may be required or assigned.

Skills

Logistics experience

MS Office

English proficiency

Attention to detail

Interpersonal communication

Analytical problem solving

Onsite work

Education

High school diploma

Bachelor’s degree

Tools

SAP

Salesforce

Job description

Why Work at SMA America

Power the future. Build your career at SMA America. As the U.S. subsidiary of SMA Solar Technology AG, we have been at the forefront of solar inverter technology since 1981, developing solutions that make photovoltaic power plants simpler, more reliable, safer, and more cost effective. Headquartered in Rocklin, California, SMA America has spent more than two decades helping homes, businesses, and utilities across the country generate clean, reliable power. We are the only inverter manufacturer in the world offering solutions for every system size, from residential rooftops to large scale utility plants, backed by more than 1,500 patents and a presence in over 190 countries. Innovation is only part of the story. We invest in our people, create room to grow, challenge conventional thinking, and protect a culture where teammates genuinely care about each other and the work. We hire capable people and give them the space to do the job, with clear expectations, open door leadership, and real autonomy. If you are passionate about driving positive change and want a career where you can take ownership of your work, we would love to meet you. Together, we are not just part of the energy transition, we are helping drive it forward.

Reverse Logistics Analyst

Rocklin, CA (Hybrid)

WORK AUTHORIZATION

Applicants must be authorized to work in the United States on a full-time basis. SMA America does not offer employment visa sponsorship of any kind, including H-1B, OPT, CPT, or TN visas. Candidates who currently require or will in the future require visa sponsorship are not eligible for this role. Candidates operating under a temporary work permit or any visa-tied employment authorization are also not eligible. This position is open to candidates located within the continental United States only.

AI-GENERATED APPLICATION MATERIALS

We review all resumes and application materials for AI-generated content. Submissions that show evidence of AI manipulation, including AI-written resumes, cover letters, or responses, will be disqualified from consideration without further review. We want to hear your authentic voice and see your genuine experience.

PURPOSE OF THE POSITION

The Reverse Logistics Analyst is the subject matter expert for outbound logistics functions within the supply chain organization and provides logistical oversight to internal and external partners. This position works closely with the Reverse Logistics Analyst, Field Service, and third party logistics partners to ensure outbound material flow is accurate, timely, and well documented across the region. This is a hybrid position based at our Rocklin, CA headquarters.

Primary Duties / Responsibilities

• Manages vendor relationships, monitors outbound shipments, reports on KPIs, and sets expectations with 3PL and service partners.
• Leads vendor meetings and delivers training to SMA service partners on logistics expectations and procedures.
• Collaborates cross functionally with all SMA teams on the execution of agreed procedures and their implementation with partner companies.
• Partners with the Forward Logistics Analyst and Field Service on annual inventory counts for Field Technicians, Service Technicians, Service Providers, and storage locations, including connexes.
• Works cross functionally with planning, purchasing and transportation, third party logistics partners, the regional competency center, and field service staff on materials pertaining to outbound orders.
• Communicates professionally and effectively by phone and email with internal and external customers on product, spare parts needs, and deliveries, and troubleshoots failures.
• Trains reverse logistics coordinators and ensures they have the tools needed to succeed.
• Coordinates and oversees the entry of data in SAP based on Field Service reports in Salesforce, emails, and submitted forms, and analyzes, investigates, and resolves report discrepancies.
• Creates and maintains a library of procedures, technical manuals, software releases, and documentation.
• Prepares data for weekly reports, including KPIs, RMA returns, and inventory consumption.
• Other duties as may be required or assigned.

Required Qualifications

• At least 3 years of experience in a logistics role.
• Knowledge of supply chain functions including procurement, warehousing, and transportation.
• Proficiency with Microsoft Office, including Word, PowerPoint, Excel, Access, and Outlook.
• Proficiency in the English language, both written and verbal.
• Attention to detail and an elevated level of accuracy.
• Excellent interpersonal communication skills.
• Ability to analyze and solve problems effectively.
• Ability to work onsite at our Rocklin, CA headquarters on scheduled hybrid days.

Preferred Qualifications

• A bachelor's degree.
• Experience with SAP and Salesforce.
• Experience supporting field service or spare parts operations.
• Experience working with third party logistics providers.

Required Training

• High school diploma or GED.

Other Specialized Skills

• Ability to manage competing priorities across multiple internal and external stakeholders.
• Comfort working with data and reporting tools to identify and resolve discrepancies.
• Ability to document procedures clearly for use by others.

WE OFFER

• Hourly pay range of $32.00 to $33.50 per hour, dependent on experience.
• Hybrid work model based at our Rocklin, CA headquarters.
• Comprehensive benefits including health, dental, and vision coverage, including $0 premium options.
• 401(k) plan with company match.
• Paid time off accruing from date of hire, plus 12 company holidays.
• Tuition reimbursement and opportunities for professional development.
• Inclusive, collaborative, and innovative work environment with global cross-functional exposure.

Our EEO Policy

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one's race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran's status, sexual orientation, or any other consideration made unlawful by law. In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.

Our Privacy Policy

During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA's staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the "CCPA"). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information. If you have any question regarding our privacy policy, please contact us at [e-mail]