Hybrid Retail Billing & Operations Analyst (Contract)

ENGIE North America Inc.; Houston (TX); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Hybrid work policy

Job summary

ENGIE North America Inc. is seeking an Analyst I, Retail Operations, on a one-year contract in Houston, TX.

You will support billing for ENGIE's Retail Commercial and Industrial customers, review unbilled reports, research discrepancies, and coordinate with internal teams and third-party vendors. You will use data systems and Microsoft Office to analyze information, respond to customer concerns, and contribute to cross-functional projects, with reporting to the Manager, Retail Operations.

Qualifications

• Bachelor's degree in business, finance, accounting, or related field or four years of directly relevant experience
• Up to two years of analytical experience in a business environment
• Knowledge of retail energy operations, procedures, and regulatory standards
• Ability to research billing issues, analyze data, and manage multiple assignments accurately and on time
• Proficiency with Microsoft Office and the ability to work across multiple data systems
• Clear written and verbal communication skills
• Strong attention to detail, follow-through, reliability, and ethical judgment
• Ability to work independently while collaborating effectively with colleagues, cross-functional teams, and third-party vendors

Responsibilities

• Research and resolve billing disputes while communicating timely updates to internal and external customers.
• Review and update daily reports that support billing and operational processes.
• Apply sound business judgment when addressing customer issues, billing problems, and data requests.
• Gather requirements and perform quality assurance testing for billing, reporting, and customer-experience initiatives.
• Implement quality-control measures designed to improve outgoing invoice accuracy.
• Partner with colleagues across departments to strengthen end-to-end delivery processes.
• Coordinate with the Compliance group to meet applicable business-control, regulatory, and internal requirements.
• Deliver against established key performance indicators.
• Train new team members and maintain accurate, relevant training materials.

Skills

Analytical thinking

Communication skills

Detail-oriented

Independent with collaboration

Billing knowledge

Education

Bachelor's degree in business, finance, accounting, or related field

Four years of directly relevant experience in place of a degree

Tools

Microsoft Office

Multiple data systems

Job description

ENGIE North America Inc. is seeking an Analyst I, Retail Operations, on a one-year contract in Houston, TX.

You will support billing for ENGIE's Retail Commercial and Industrial customers, review unbilled reports, research discrepancies, and coordinate with internal teams and third-party vendors. You will use data systems and Microsoft Office to analyze information, respond to customer concerns, and contribute to cross-functional projects, with reporting to the Manager, Retail Operations.