Hybrid Transaction Operations Analyst II

ENGIE Group; Houston (TX); Hybrid; USD 39,778 - 56,653; Full time

Benefits offered by this job

Hybrid work policy

Job summary

ENGIE North Africa is seeking a Transaction Analyst in Houston for a six-month contract held by a third-party company selected by ENGIE. The role involves managing and analyzing transactional data, EDI enrollment, and end-of-term transactions to support revenue and forecasting.

The position requires familiarity with ERCOT/PJM/NYISO/MISO/ISO-NE markets, EDI processes, and the ability to handle multiple tasks with urgency.

Qualifications

• High School Diploma or equivalent.
• 2+ years experience in processing Utility Market Transactions in ERCOT, PJM, NYISO, MISO, or ISO-NE.
• Familiarity with EDI transactions and processes.
• Experience in exception handling related to enrollment, drop, and change rejections.
• Ability to handle multiple tasks with urgency and accuracy.
• Self-starter and self-moderator.
• Hybrid work policy eligibility.
• Must comply with ENGIE ethics and safety policies.

Responsibilities

• Gather, organize and analyze transaction data using CRM and reporting systems.
• Manage registration of customer accounts through EDI enrollment transactions.
• Manage end-of-term requirements for customer accounts through EDI drop transactions.
• Resolve transaction issues using tools like Share Point, Oracle, Excel, Access, PowerBI, Teams, etc., and push to closure.
• Reconcile customer status and account information between systems.
• Handle urgent after-hours requests related to PMVI's and RNP's.
• Track issues using CRM and vendor/utility systems per market requirements.
• Liaise with internal groups to resolve daily, weekly, monthly, quarterly transaction issue reports and workflows.
• Maintain SLAs for inboxes, outages and usage issues to support sales, revenue, billing, settlements and forecast.
• Set appropriate expectations to stakeholders.

Skills

EDI transactions

Exception handling

Multi-tasking

Self-motivation

Hybrid work

Education

High School Diploma

Job description

ENGIE North Africa is seeking a Transaction Analyst in Houston for a six-month contract held by a third-party company selected by ENGIE. The role involves managing and analyzing transactional data, EDI enrollment, and end-of-term transactions to support revenue and forecasting.

The position requires familiarity with ERCOT/PJM/NYISO/MISO/ISO-NE markets, EDI processes, and the ability to handle multiple tasks with urgency.