Hybrid Restorative Conferencing Program Manager

Restorative Response Baltimore; Baltimore (MD); Hybrid; USD 31,000 - 41,000; Part time

Job summary

Restorative Response Baltimore is seeking a part-time Program Oversight and Coordination professional to manage the Community Conferencing program from intake to closure. You will assign cases via My RJ, track progress, and maintain open communication with facilitators and community members to ensure accountability.

The role also involves recruiting and onboarding facilitators, coordinating apprenticeship opportunities, and delivering ongoing professional development.

Qualifications

• 2-3 years of experience in restorative practices, community mediation, conflict resolution, or related facilitation work.

Responsibilities

• Oversee all logistical and operational aspects of the Community Conferencing program.
• Assign cases to trained facilitators through the My RJ case management system and monitor progress from intake to closure.
• Ensure consistent and timely communication with facilitators and community members to uphold program integrity and accountability.
• Partner with senior leadership to recruit, onboard, and support new facilitators.
• Coordinate apprenticeship opportunities and facilitate learning for new facilitators in the field.
• Deliver ongoing professional development opportunities, including refreshers and skill-building workshops.
• Conduct performance assessments using RRB's Community Conference rubric and provide strengths-based coaching.
• Complete and deliver annual evaluations for each facilitator, supporting growth, retention, and accountability.
• Lead outreach efforts to recruit a diverse and representative facilitator pool aligned with RRB's community values.
• Assist with application review, interviews, and selection of new facilitators in collaboration with the Executive Director and Chief of Staff.
• Maintain accurate and timely case data, facilitator assignments, and outcome records using My RJ.
• Monitor program impact and identify gaps, challenges, or trends.
• Prepare and present an annual program report with recommendations for quality improvement and strategic growth.

Skills

Restorative practices

Community mediation

Conflict resolution

Facilitation

Program management

Interpersonal communication

Coaching abilities

Familiarity with My RJ

Tools

My RJ

Job description

Restorative Response Baltimore is seeking a part-time Program Oversight and Coordination professional to manage the Community Conferencing program from intake to closure. You will assign cases via My RJ, track progress, and maintain open communication with facilitators and community members to ensure accountability.

The role also involves recruiting and onboarding facilitators, coordinating apprenticeship opportunities, and delivering ongoing professional development.