HYBRID RESOURCE COUN/HOUSING FOCUSED CASE MGR

Homeward Bound; San Rafael (CA); Hybrid; USD 28,000 - 41,000; Full time

Benefits offered by this job

100% Health benefits

Growth opportunities

Hybrid work model

Job summary

Homeward Bound of Marin is seeking a Hybrid Resource Counseled Housing-Focused Case Manager in San Rafael, CA. You will support residents in housing programs for disabled adults, helping them maintain housing and build independence through onsite support and coordinated services.

The role emphasizes trauma-informed practice, Housing First principles, and data-driven progress tracking, with a mission to end homelessness and promote stability.

Qualifications

• Bachelor’s degree in social work, psychology, social welfare, or related field or two years of related residential/housing experience.
• Two years of experience serving under-resourced or homeless populations preferred.
• Experience in residential or housing programs and familiarity with Housing First, harm-reduction, and trauma-informed practices.
• Knowledge of SSI/SSDI and other entitlement programs; proficient with data entry systems (HMIS, Salesforce).
• Proficient in Microsoft Word, Excel, cloud-based tools, and Adobe; comfortable in diverse settings.

Responsibilities

• Maintain a hybrid caseload with regular case management and housing goal progress.
• Prepare and update care plans, notes, and progress reports in a timely manner.
• Coordinate services with internal teams and external partners for continuity of care.
• Ensure documentation compliance and meet funder requirements and timelines.
• Provide supportive, trauma-informed, client-centered housing stability services.

Skills

Housing First

Harm-reduction

Trauma-informed principles

SSI/SSDI entitlement programs

HMIS/Salesforce data entry

Microsoft Word/Excel

Adobe

Education

Bachelor’s degree in social work or related field

Tools

HMIS

Salesforce

Microsoft Word

Excel

Cloud-based systems

Adobe

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

HYBRID RESOURCE COUN/HOUSING FOCUSED CASE MGR

X Full Time Marin County - Jonathan's Housing, San Rafael, CA, US 1 Attachments

30+ days ago Requisition ID: 1347

Salary Range: $20.00 To $30.00 Hourly

The Opportunity

Imagine being part of a company where effort creates hope and opportunity. Homeward Bound of Marin helps individuals and families experiencing homelessness find their path to housing and stability. Bring your passion for service, and we’ll support you with 100% paid health benefits, growth opportunities, and a workplace focused on case management and connection.

We’re looking for a Hybrid Case Manager to join our housing team and support residents as they build stability and self-sufficiency. In this role, you’ll work with participants in a housing program for disabled adults, which provides affordable housing for individuals transitioning out of homelessness. Residents are integrated into a community of tenants. This role assists residents with maintaining their housing, navigating challenges, and moving towards greater independence while maintaining a clean and healthy living environment. Through consistent, onsite support, you’ll play a key role in ensuring residents feel supported, seen, and genuinely set up for both short and long-term success.

The ideal Candidate

At the heart of our work is a mission of Opening Doors to Safety, Dignity, Hope, and Independence. We’re looking for someone who brings compassion, sound judgment, and a genuine commitment to supporting personal growth, and who thrives in a collaborative environment. The ideal candidate is mission‑driven and well versed in shelter and homeless services, with the ability to work independently while contributing meaningfully to a team. You take thoughtful initiatives, engage others with professionalism and empathy, and build strong working relationships with people from diverse lived experiences

Education or Training Equivalent:

• Bachelor’s degree in social work, psychology, social welfare, or a related field or two (2) years of experience in a related residential or housing program.

Qualifications and Abilities:

• Minimum of two (2) years’ experience working with under-resourced or low-income populations; experience working with individuals experiencing homelessness unhoused populations preferred.
• Experience in residential and/or housing programs.
• Knowledge of Housing First, harm-reduction and trauma-informed principles.
• Working knowledge of SSI, SSDI and other entitlement programs.
• Experience with data entry systems (HMIS, Salesforce, or similar).
• Proficiency with Microsoft Word, Excel, cloud-based systems, and Adobe.
• Comfort working in a culturally and ethnically diverse environment.

Perform other duties as assigned

Documentationand Compliance

• Completetimely,accurate, and compliant documentation, including case notes, assessments,careplans, and progress updates,in accordance withpolicies and funder requirements.
• Ensure client records clearlydemonstrateeligibility, service delivery, engagement, and progress toward housinggoals.
• Maintainaccurateandtimelydata entry inHIPPO (Salesforce database)andHMIS.
• Meet all documentation and case management deadlines, including intake, enrollment, reassessments, housinggoals, and discharge documentation.
• Participate in quality assurance, monitoring, and audit processes, including responding to documentation reviews and corrective actions.

Case Management, Housing-Focused Services, and Outcomes

• Develop, implement, and regularly update individualized, client-centered housing and care plans.
• Monitor, document, and adjust plans proactively to address changing needs or barriers.
• Coordinate services with internal teams and external partners to ensure continuity of care andtimelyreferrals.
• Document housing and service outcomes to support program performance measurementsandgrantreporting.

Professional Standards and Team Collaboration

• Manage a hybrid caseloadandbi-weekly/monthlymeetings,with strong organization, time-management, and prioritization skills.
• Communicate clearly and professionally with supervisors, team members, volunteers, and program participants.
• Participate in weekly supervision, program meetings, all-staff meetings, and requiredtraining.
• Maintain confidentiality andcomply withall agency policies, including HIPAA where applicable.
• Contribute positively as a collaborative, accountable member of the Homeward Bound team.

Desired Qualities

• Compassionate, flexible, non-judgmental, and respectful.
• Strong problem-solving and multitasking skills.
• Comfortable working independently and as part of a team.
• Open to feedback and ongoing learning.
• Commitment to ending homelessness and working effectively with diverse populations.
• Senseof humor encouraged.

Equal Opportunity Employer

Homeward Bound is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. It has always been and continues to be Homeward Bound’s policy that employees should be able to enjoy a work environment free from all forms of harassment and discrimination. We encourage applicants of justice backgrounds to apply for any open position for which they feel qualified.

• 100% Employer Paid Medical, Dental, and Vision Insurance