Case Manager II/ Housing Problem Specialist

Catholic Charities; San Francisco (CA); On-site; USD 36,000 - 51,000; Full time

Job summary

Catholic Charities Bayview Access Point and Mission Access Point in San Francisco is seeking a Housing Problem Solver Specialist. This on-site, full-time role focuses on engaging homeless families and stabilizing housing solutions.

Responsibilities include triage, assessments, referrals, and coordinated outreach, with strict data documentation and adherence to policies. The position requires bilingual English/Spanish communication and a California driver’s license, with generous teamwork

Qualifications

• Fingerprints required prior to employment.
• TB screening - Negative TB required.
• COVID-19 vaccination proof required.
• California Driver's License with a clean driving record.
• Bilingual in English & Spanish preferred.

Responsibilities

• Triages families entering Access Points through problem-solving mediation and advocacy.
• Performs housing assessments to prioritize chronically homeless families.
• Provides referrals and coordinates services with partners and internal staff.
• Maintains data accuracy and documentation for reports.

Skills

Bilingual in English & Spanish

Strong organizational skills

Education

Bachelor's or better in Social Work

Tools

Microsoft Office Suite

Job description

Job Category: Case Manager

Requisition Number: CASEM001746

• Full-Time
• On-site

Locations

Showing 1 location

Mission Access Point

Description

Salary: $ 31.47 per hour

Location: Onsite 5 days a week

Catholic Charities Bayview Access Point and Mission Access Point directly support homeless families in the
City and County of San Francisco with the goal of effectively engaging, advocating, and stabilizing vulnerable
and at-risk families. The Housing Problem Solver & Outreach Worker is responsible for: triaging families that
enter the Access Points through problem-solving mediation, family reunification or relocation assistance;
limited financial assistance; or by helping to move families quickly into hous ing. This is done by conducting
housing assessments which will assist in prioritizing chronically homeless families . Also, conducting outreach
and providing referrals with the purpose of impacting greater housing retention and reducing vulnerability .
Educating the community and providers about the eligibility and services available to homeless families . The duties and responsibilities of the Housing Problem Solver & Outreach Worker position is but not limited to:

• Ensuring quality data collection and accurate documentation of multiple reports;
• Verifying families who self-report their homelessness which could require entering homeless encampments;
• Participate in related program, agency, and community meetings as assigned;
• Communicating and working well with all levels of representatives, internally within Catholic Charities
  and externally with partner organizations;
• Accompanying individuals or families to appointments as needed;
• Assessing the overall needs of the family unit to determine realistic goals ; helping families cope with
  the challenges related to unstable housing/homelessness ; substance abuse; physical and mental
  health issues; domestic violence, and sexual and human trafficking;
• Provide childcare and children’s activities at the Access Point and reception duties as needed;
• Essential achievements include but not limited to:
  • Assessments – minimum of seven per week
  • Referrals – minimum of five per week
  • Successful Problem-Solving Resolution – minimum of one per week
  • Trainings – minimum of one per week

JOB TITLE: Housing Problem Solver Specialist

PROGRAM /
DEPT:
Bayview Access Poin t and
Mission Access Point FLSA STATUS: Non-Exempt

REPORTS
TO: Program Director
SUPERVISOR OR
MANAGER?: No
NON-UNION
or UNION: Union
UNION
CLASSIFICATI ON:
UNION
TITLE: Case Manager II
CREATED
DATE: 09/13/2017
REVISED
DATE: 10/29/2021
REVIEWED
DATE: 10/29/2021
PROGRAM & POSITION SUMMARY
ESSENTIAL DUTIES & RESPONSIBILITIES
PL 1
Job Description Continued
Page 2 of 4

• o Community/Street Outreach:
  • Verification of family unsheltered – minimum of two per week
  • Street outreach – minimum of ten homeless individuals/families encounters per week
  • Community outreach – minimum of one per week
• o Client Surveys – minimum of five attempts per week
• o Phone Calls – answer, return and complete a minimum of ten per week
• o CARES and ONE System – enter with 100% accuracy all data into computer collection databases
• • Work hours will be scheduled anytime between 7:00 am and 7:00 pm Monday thru Friday. Also, other
  work can be scheduled outside of these hours.
• • Working at either Bayview Access Point or Mission Access Point outside of your assigned location is required.
• • Adherence to all Catholic Charities; Access Point, and Department of Homelessness and Supportive Housing (HSH) Policies and Procedures is demanded.
• • The utmost in staff and client confidentiality is required and expected.
• • Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

To perform this job successfully, an individual must be able to perform each essential duty . The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• A clear understanding of, and the ability to demonstrate professional ethics, boundaries, and
  judgment;
• Integrity to handle sensitive information in a confidential manner;
• Initiative, flexibility, and the capacity to respond effectively in all situations with strong organizational skills;
• High level of attention to detail expected;
• Substantial or demonstrated knowledge/experience working with families in crises or unstable housing situations;
• Education in trauma, domestic violence, substance abuse, mental health is sues; sexual and human
  trafficking;
• Must have Class C California Driver's License with a clean driving record;
• Knowledgeable of available social service resources in the City and County of San Francisco;
• Bilingual in English & Spanish;
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Prerequisites Required Prior to the First Day of Employment:

• Fingerprints: Required
• TB Screening -
  Negative Tuberculosis Test:
  Required
• COVID-19 Proof of Vaccination:
  Required
• CA Driver's License and
  Driving Record: Required

Prerequisites Required Within the First 90 Days of Employment:

Qualifications

Skills

Preferred

Microsoft Office Suite

Expert

Education

Preferred

Bachelors or better in Social Work.

CATHOLIC CHARITIES IS AN EQUAL
EMPLOYMENT OPPORTUNITY EMPLOYER
and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other chara cteristic protected under federal or state law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.