Hybrid Remote UI Claims Specialist

Oregon Department of Human Services; Salem (OR); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness

11 paid holidays

Hybrid in-state work

Work/life balance

Carpool/Transit benefits

Job summary

The Oregon Employment Department seeks a Claims Specialist to process UI claims, handle calls from claimants and employers, and guide applicants through the process.

You will enter information into our systems, analyze eligibility, and ensure accuracy while delivering clear, respectful service. The role emphasizes compliance with UI rules and strong communication. Hybrid in-state work with benefits and opportunities like PSLF are highlighted.

Qualifications

• Two years of administrative research experience or equivalent.
• College-level coursework may substitute for experience (45 quarter units per year).
• Experience speaking with customers by phone and explaining information clearly.
• Proficiency with Outlook and Teams used in daily communications.

Responsibilities

• Answer inbound telephone calls from claimants and employers to gather information, answer questions, and provide status updates regarding UI claims, appeals, and processes.
• Receive a high volume of customer information through automated entry from telephone, Frances system, and/or internet systems to assist customers in filing for UI benefits; simultaneously entering claims information and documentation into our computerized database.
• Analyze claims to determine eligibility for UI benefits; apply relevant statutes, rules and regulations to determine necessity for further investigation and documentation.
• Provide quality assurance by reviewing claims for completeness and accuracy to meet customer needs and production goals; manage the length of calls accordingly.
• Respond to inquiries from a diverse population of customers; answer questions related to claims, interpret UI laws and rules, and correct problems on claims already in existence.
• Answer technical questions regarding the status of unemployment claims, wage record discrepancies, claims procedures, or problems identified that prevent claims processing.
• Educate claimants, employers and businesses about UI services.

Skills

Administrative research

Phone-based customer service

Oral/written communication

Microsoft Outlook

Microsoft Teams

Regulatory awareness

Tools

Microsoft Outlook

Microsoft Teams

Job description

The Oregon Employment Department seeks a Claims Specialist to process UI claims, handle calls from claimants and employers, and guide applicants through the process.

You will enter information into our systems, analyze eligibility, and ensure accuracy while delivering clear, respectful service. The role emphasizes compliance with UI rules and strong communication. Hybrid in-state work with benefits and opportunities like PSLF are highlighted.