Claims Specialist (Compliance Specialist 1), Multiple Positions

Oregon Department of Human Services; Salem (VA); Hybrid; USD 54,000 - 75,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness

Hybrid remote work

11 paid holidays

Job summary

The Oregon Employment Department seeks a Claims Specialist (Compliance Specialist 1) to support unemployment insurance operations. The role emphasizes comprehensive research, accurate data entry, and clear communication with claimants and employers to resolve UI issues.

Hybrid remote work is available; candidates must reside in Oregon or nearby states. A strong emphasis is placed on customer service, regulatory understanding, and collaborative problem-solving.

Qualifications

• Two years’ administrative-research experience including compiling and evaluating facts to recommend action or decide eligibility/compliance with program guidelines and regulations.
• Experience handling high-volume phone interactions with customers.
• Experience communicating laws, rules or policies to customers.
• Experience using Microsoft Outlook and Microsoft Teams.
• Commitment to valuing diversity and promoting inclusion.
• Ability to learn and use specialized software.
• Ability to work independently and deliver accuracy.

Responsibilities

• Answer inbound calls from claimants and employers and provide UI status updates.
• Enter claims information into our computerized database from phone/internet sources.
• Analyze claims to determine UI eligibility and apply relevant statutes.
• Quality check claims for completeness and accuracy to meet customer needs and production goals.
• Respond to inquiries, interpret UI rules, and resolve issues on existing claims.
• Answer technical questions about unemployment claims status or wage discrepancies.
• Educate claimants and businesses about UI services.

Skills

Administrative research

Customer service

Communication skills

Diversity & inclusion

Independent work

Tools

Outlook

Teams

Job description

Initial Posting Date: 10/01/2026 Application Deadline: / Agency: Employment Department Salary Range: $4,519 - $6,276 Position Type: Employee Position Title: Claims Specialist (Compliance Specialist 1), Multiple Positions

Do you enjoy doing comprehensive research to ensure every detail is accurate? Do you have excellent organization and time management skills despite a fast- paced environment with competing priorities? If so, please consider joining our dynamic friendly team and apply today! At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences. Please let us know if you need a reasonable accommodation.

WHAT YOU WILL DO:

• Answer inbound telephone calls from claimants and employers to gather information, answer questions, and provide status updates regarding UI claims, appeals, and processes.
• Receive a high volume of customer information through automated entry from telephone, Frances system, and/or internet systems to assist customers in filing for UI benefits; simultaneously entering claims information and documentation into our computerized database.
• Analyze claims to determine eligibility for UI benefits; apply relevant statutes, rules and regulations to determine necessity for further investigation and documentation.
• Provide quality assurance by reviewing claims for completeness and accuracy to meet customer needs and production goals; manage the length of calls accordingly.
• Respond to inquiries from a diverse population of customers; answer questions related to claims, interpret UI laws and rules, and correct problems on claims already in existence.
• Answer technical questions regarding the status of unemployment claims, wage record discrepancies, claims procedures, or problems identified that prevent claims processing.
• Educate claimants, employers and businesses about UI services.

WHAT WE ARE LOOKING FOR:

Required Minimum Qualifications: Two years’ experience doing administrative research that includes compiling and evaluating facts to recommend management action or decide eligibility or compliance with program guidelines and regulations. Note: College-level coursework may substitute for the experience on the basis of 45-quarter units per year of experience.

• Experience with and willingness to continuously engage with customers over the phone on both inbound and outbound calls.
• Experience professionally and respectfully controlling the flow of telephone conversations to obtain or provide important information.
• Experience honestly and directly communicating with customers regarding laws, rules, or policies that affect them.
• Experience using Microsoft Outlook and Microsoft Teams.
• Commitment to valuing diversity and promoting inclusion.
• Capable of learning and using specialized software.
• Capable of working independently, using available resources, and seeking assistance when necessary to deliver a high level of accuracy.

WHAT'S IN IT FOR YOU:

• A workplace that balances productivity with enjoyment and encourages learning and mentoring.
• Rewarding work in a dynamic and creative environment with colleagues who are passionate about public service.
• Work/life balance, 11 paid holidays a year, and a competitive benefits package.
• Public Service Loan Forgiveness opportunity!
• Get There - Oregon’s easy-to-use carpool matching tool and trip planner.

ADDITIONAL INFORMATION:

This position is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill current and future Permanent, Limited Duration, Job Rotation and Temporary vacancies as they occur. The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS-qualifying, the salary range will reflect the additional 6.95%. Please review the Classification and Compensation page for more details.

IN-STATE HYBRID REMOTE WORK INFORMATION:

Candidates may be approved for hybrid remote work.

Hybrid remote work suitability is evaluated based upon business needs at the time of hire.

Hybrid remote work approval can be revoked at any time.

Candidates are expected to:

• Reside within (or be willing to relocate to) Oregon, or one of its bordering states within a reasonable commuting distance (e.g. Vancouver, Washington) within 30 days from date of hire.
• Be able to report to the office location listed in the job announcement, as necessary.
• Demonstrate access to a broadband internet connection that meets or exceeds the minimum acceptable requirements; Click Here to view the minimum acceptable requirements.
• OED IT Services will provide the necessary hardware to employees who are approved for remote work.
• Have a private workspace.
• Maintain good standing (i.e. no performance or attendance issues).

CRIMINAL RECORDS CHECK:

The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. For positions with authorized access to FBI Criminal Justice Information Services (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please contact us at the number below with any questions. Note: To verify identification, the successful candidate will be subject to a criminal background check which may require a fingerprint-based background check as a condition of employment.

CONTACT INFORMATION:

If you have questions about the position or need an alternate format to apply, please contact us at 503‑947‑1289; [e-mail]. Please be sure to include the job requisition ID number.

HELFPUL LINKS & RESOURCES:

• Reasonable Accommodations
• Veterans Resources
• How to Set Job Alerts
• Workday Applicant FAQ
• Interview Scoring Criteria used during recruitment
• What You Need to Know to Get the Job
• Guidance our hiring managers use: Equity and Inclusion Recruitment Question Guide for Managers and Gender Identity and Expression Procedure
• Come for a job.
• Stay for a career.
• Make a difference ... for a lifetime!

The Oregon Employment Department is an Equal Opportunity, Aff… committed to workforce diversity. At the Oregon Employment Department, we foster fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.

Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon flies with her own wings.