Hybrid Remote Member Service Advisor - Banking

United Nations Federal Credit Union; United States; Híbrido; USD 51.000 - 55.000; Jornada completa

Descripción de la vacante

United Nations Federal Credit Union (UNFCU) in New York City is hiring for a hybrid/remote customer service role. The position focuses on delivering exceptional service to members and colleagues, identifying needs, and promoting UNFCU products and services.

Compensation ranges from $51,000 to $55,000 annually, commensurate with location. Responsibilities include handling inbound inquiries, resolving issues, adhering to KPI targets, and ensuring BSA/AML compliance.

Formación

• High School diploma or GED required.
• Some college coursework preferred but not required.
• Minimum 2 years in customer service roles (retail, concierge, call center, banking).
• Strong organizational, multitasking, and prioritization skills.
• Goal-oriented, dependable, and team-oriented to meet KPIs.

Responsabilidades

• Uphold UNFCU’s mission and provide exceptional service to members and colleagues.
• Identify members’ needs and present UNFCU’s products and services.
• Respond to calls, emails, or chats related to product information and accounts.
• Identify, research, and resolve member issues; escalate as needed.
• Comply with Contact Center KPI goals and participate in training.
• Attend meetings and trainings as directed by management.
• Uphold compliance with Bank Secrecy Act and AML policies, including reporting suspicious activity and completing CTRs/SARs and training.

Conocimientos

Customer service

Communication

Multitasking

Teamwork

Educación

High school diploma or GED

Some college coursework

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

United Nations Federal Credit Union (UNFCU) in New York City is hiring for a hybrid/remote customer service role. The position focuses on delivering exceptional service to members and colleagues, identifying needs, and promoting UNFCU products and services.

Compensation ranges from $51,000 to $55,000 annually, commensurate with location. Responsibilities include handling inbound inquiries, resolving issues, adhering to KPI targets, and ensuring BSA/AML compliance.