Hybrid/Remote Geospatial Support Engineer

Mapbox; United States; Hybrid; USD 30,000 - 46,000; Full time

Benefits offered by this job

Hybrid/Remote Options

Country-Specific Care & Coverage

Family-First Support

Lifestyle Spending Account

Balance & Brainpower

Rest & Recharge

Time Off to Give Back

Job summary

Mapbox is seeking a Customer Support professional to break down complex customer questions and provide clear, friendly solutions. You will collaborate with internal teams, analyze user feedback, and lead initiatives to improve the overall customer experience.

Ideal candidates have 2–4 years of experience, excellent written English, strong debugging skills, and familiarity with geospatial tools and collaboration platforms. Hybrid/remote options available.

Qualifications

• Break down customer questions and find solutions in Mapbox stack.
• Provide excellent customer service and collaborate with internal teams.
• Analyze user feedback and translate into actionable steps for service teams.
• Lead initiatives to address customer trends and cross-team projects.
• Regularly analyze ticket data to identify patterns and improve experience.
• Independently lead initiatives to reduce support tickets.
• Develop standards and best practices for processes.
• Participate in on-call rotation for 24/7 availability.
• Use strong written and oral communication to articulate solutions.

Responsibilities

• Break down complex customer questions into manageable pieces and find solutions.
• Provide excellent customer service and collaborate to meet customer needs.
• Analyze feedback and translate into actionable steps for engineers.
• Lead proactive projects to address customer trends and improve experience.
• Review ticket data to identify patterns and improve support processes.
• Contribute to on-call coverage and incident response.
• Document and share best practices with the team.

Skills

Strong written English communication

Clear technical communication

Debugging skills

Issue prioritization

Customer engagement

Cross-team collaboration

Mapbox product familiarity

Tools

GitHub

Slack

Jira

GeoJSON

Kepler.gl

OSM

Job description

Mapbox is seeking a Customer Support professional to break down complex customer questions and provide clear, friendly solutions. You will collaborate with internal teams, analyze user feedback, and lead initiatives to improve the overall customer experience.

Ideal candidates have 2–4 years of experience, excellent written English, strong debugging skills, and familiarity with geospatial tools and collaboration platforms. Hybrid/remote options available.