Solutions Architect, Enterprise

Mapbox; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

Mapbox is seeking a Solutions Architect to partner with customers and account teams to design architectures and deliver solutions on the Mapbox platform. You will work directly with customers to discover needs and translate them into scalable, data-driven maps and location experiences that delight users and drive measurable outcomes.

Ideal candidates combine software engineering, product management, solutions engineering, and technical consulting experience, with native Mandarin and English

Qualifications

• Bachelor's or Master’s degree in Computer Science, Engineering, or related field preferred.
• 5+ years in solutions architecture, customer-facing engineering or consulting.
• Native-level Mandarin and English communication, written and verbal.

Responsibilities

• Partner with Sales to position Mapbox’s technical value and shape opportunities.
• Lead technical discovery to understand customer goals, requirements, and success criteria, and ensure solution designs meet business objectives.
• Design and present scalable architectures using Mapbox SDKs, APIs, and platform services.
• Respond to technical customer requests (RFI/RFQ) with clear technical documentation and solution proposals.
• Provide technical guidance during the pre-sales cycle and deliver rapid technical enablement via workshops, demos, and PoC/PoV in a fast-paced digital customer environment.
• Drive customer success by accelerating time-to-value and supporting adoption and expansion in a dynamic, complex ecosystem.
• Advocate for customer needs and provide structured feedback to influence product and engineering direction.
• Stay current on mapping, mobility, and AI technologies and share best practices internally and with customers.

Skills

Solutions architecture

Pre-sales

Customer facing engineering

Technical consulting

Architectural design

Mapbox SDKs/APIs

Cloud platforms

GIS / geospatial

Mandarin-English bilingual

Education

Bachelor's in CS/Engineering

Master's degree (preferred)

Tools

JavaScript

Android

iOS

Job description

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers.

What You'll Do

Solutions Architects are trusted technical and business advisors who partner with customers to design, prototype, and deliver solutions on the Mapbox platform. You will work directly with customers and account teams to discover needs, design architectures, and deliver solutions that turn data, mobility, and mapping into effective digital experiences and measurable business outcomes. This role is ideal for someone who combines technical depth with commercial acumen and thrives at the intersection of strategy, architecture, and delivery. Successful candidates typically have a mix of software engineering, product management, solutions engineering, and technical consulting experience prior to this role.

Core Responsibilities

• Partner with Sales to position Mapbox’s technical value and shape opportunities.
• Lead technical discovery to understand customer goals, requirements, and success criteria, and ensure solution designs meet business objectives.
• Design and present scalable architectures using Mapbox SDKs, APIs, and platform services.
• Respond to technical customer requests (RFI/RFQ) with clear technical documentation and solution proposals.
• Provide technical guidance during the pre-sales cycle and deliver rapid technical enablement via workshops, demos, and PoC/PoV in a fast-paced digital customer environment.
• Drive customer success by accelerating time-to-value and supporting adoption and expansion in a dynamic, complex ecosystem.
• Advocate for customer needs and provide structured feedback to influence product and engineering direction.
• Stay current on mapping, mobility, and AI technologies and share best practices internally and with customers.

What We Believe are Important Traits for This Role

• 5+ years in solutions architecture, customer-facing engineering (pre-sales, post-sales), or consulting.
• Native-level Mandarin and English fluency: Exemplary written and verbal communication skills in both languages.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field (preferred).
• Knowledge of web and mobile technologies (JavaScript, Android, iOS).
• Experience building applications that integrate back-end APIs and front-end SDKs.
• Experience of GIS, location intelligence, geospatial data, and mapping is a plus.
• Experience with major cloud platforms (AWS, Azure, or GCP) is a plus.
• Experience with AI technologies is a plus.
• Experience leading technical responses for RFI/RFQ, crafting comprehensive technical proposals.