Hybrid Remote Customer Service & Logistics Specialist

Envirotainer AB; Irving (TX); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Employee assistance program

Job summary

Envirotainer, a global leader in temperature-controlled pharmaceutical transport, seeks a Customer Service Specialist to act as the liaison between customers and partners. You will handle orders, calls, and emails, resolve tier 1 issues, and ensure timely, accurate information is provided through our systems.

Ideal candidates have 5–7 years of customer support experience, familiarity with CRM practices, and a background in logistics or 3PL/4PL services.

Qualifications

• Bachelor's degree preferred.
• Proven customer support experience or experience as a client service representative (5-7 years preferred).
• Experience with and knowledge of 3PL/4PL service providers (including shipping, trucking, rail).
• Operational and/or Logistics background is advantageous.
• Familiarity with CRM systems and practices.

Responsibilities

• Serves as the first point of contact for all our customers and consistently deliver professional support and service.
• Manage incoming orders, calls and e-mails, including making changes to orders.
• Manage all incoming cases, prioritize importance and distribute cases to second line support as required.
• Provide customers with accurate, valid and complete information by using the right methods/tools with regards to our systems and troubleshooting for our products.
• Manage customer concerns by documenting all the necessary details, provide appropriate solutions and alternatives.
• Keep detailed records of customer interactions, process customer accounts and file documents.
• Work actively to manage both internal and external relationships.

Skills

Customer service

CRM systems

3PL/4PL logistics

Communication

Education

Bachelor's degree

Tools

CRM software

Job description

Envirotainer, a global leader in temperature-controlled pharmaceutical transport, seeks a Customer Service Specialist to act as the liaison between customers and partners. You will handle orders, calls, and emails, resolve tier 1 issues, and ensure timely, accurate information is provided through our systems.

Ideal candidates have 5–7 years of customer support experience, familiarity with CRM practices, and a background in logistics or 3PL/4PL services.