Customer Service Representative

Hight Logistics; Long Beach (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Profit sharing

401(k) matching

Bonus

Paid vacation

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Job summary

Hight Logistics is seeking a Customer Service Representative to join our team in Long Beach, CA. This role functions as the primary liaison between customers, warehouse operations, and internal teams to ensure accurate order processing and timely support.

Responsibilities include data entry, order tracking, responding to inquiries, auditing charges, and updating daily Excel reports. A strong emphasis on communication and organizational skills helps maintain efficient warehouse operations.

Qualifications

• Excellent interpersonal and customer service skills.
• Strong organizational and detail-oriented work style.
• Proven time management and deadline-driven performance.
• Analytical and problem-solving abilities.
• Ability to prioritize tasks effectively.
• Proficiency with Microsoft Office Suite or related software.

Responsibilities

• Data entry for delivery orders.
• Serve as the main contact between customers and operations.
• Respond to customer inquiries regarding order status, inventory and delivery schedules.
• Tracking and tracing containers on terminal provider sites.
• Maintaining close communication with Dispatch team.
• Auditing invoice charges.
• Update Excel daily.
• Sends reports to customers and/or has reports visible on cloud.

Skills

Interpersonal skills

Organizational skills

Time management

Analytical and problem-solving

Prioritize tasks

Tools

Microsoft Office Suite

Job description

Hight Logistics is seeking a Customer Service Representative to join our team. We are a mid-sized logistics company specializing in port drayage with an emphasis on sustainability with EV trucking.

We offer a generous benefits package with profit sharing, 401K matching, bonus, vacation, medical, dental, vision and life insurance.

Job Summary:

The Customer Service Representative serves as the primary point of contact between customers, warehouse operations, and internal teams. This role ensures accurate order processing, timely communication, and exceptional customer support while helping maintain efficient warehouse operations.

Duties/Responsibilities:

• Data entry for delivery orders
• serve as the main contact between customers and operations
• respond to customers inquires regarding order status, inventory and delivery schedules
• Tracking and tracing containers on terminal provider sites
• Maintaining close communication with Dispatch team
• Auditing invoice charges
• Update Excel daily
• Sends reports to customers and/or has reports visible on cloud

Required Skills/Abilities:

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Preferred minimum 2 years customer service

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance
• Profit sharing