Hybrid/Remote Commercial Insurance Account Manager

Insurance Office Of America, Inc.; Treasure Island (FL); On-site; USD 60,000 - 115,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and vacation

Bonus potential

Career progression opportunities

Work-life balance

Community service commitment

Job summary

Insurance Office of America, Inc. is seeking an experienced Commercial Insurance Account Manager to manage assigned book of business, deliver day-to-day client service, and support renewal and retention initiatives.

Multiple levels available from Account Manager to Senior Account Executive, with opportunities for technical leadership and growth. The role requires strong customer service, communication, and analytical skills, plus an active insurance license.

Qualifications

• 3+ years of account management experience or 5+ years of insurance industry experience.
• Active insurance license.
• Strong knowledge of insurance products and brokerage operations.
• Excellent customer service, communication, organizational, and analytical skills.
• High School Diploma or equivalent.
• CIC or equivalent designation preferred.

Responsibilities

• Respond to client service requests and inquiries.
• Process policy changes, endorsements, billing requests, and claims support.
• Conduct coverage analysis and assist clients with policy-related questions.
• Maintain positive client relationships through responsive service.
• Manage policy expirations and renewal timelines.
• Gather underwriting information and prepare renewal submissions.
• Support renewal marketing efforts and proposal development.
• Assist with account retention initiatives.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure account documentation is accurate and complete.
• Monitor activity and suspense systems to ensure timely completion of tasks.
• Follow company policies, procedures, and compliance requirements.
• Assist with accounts receivable monitoring and collection efforts.
• Resolve billing and payment issues as needed.
• Maintain technical insurance knowledge and industry awareness.
• Participate in continuous improvement initiatives.
• Demonstrate company values and a commitment to client service excellence.

Skills

Account management experience

Customer service

Communication

Organizational skills

Analytical skills

Problem solving

Education

CIC or equivalent designation

High School Diploma or equivalent

Job description

Insurance Office of America, Inc. is seeking an experienced Commercial Insurance Account Manager to manage assigned book of business, deliver day-to-day client service, and support renewal and retention initiatives.

Multiple levels available from Account Manager to Senior Account Executive, with opportunities for technical leadership and growth. The role requires strong customer service, communication, and analytical skills, plus an active insurance license.