Hybrid Regional Client Success Lead

NeoGenomics Laboratories, Inc.; Durham (NC); Hybrid; USD 55,000 - 75,000; Full time

Job summary

NeoGenomics Laboratories, Inc. is seeking a Client Success Specialist in a hybrid role based in Durham, NC or Fort Myers, FL. You will lead regional client programs, train teams, and provide sales support to coordinate personalized client needs.

The role requires strong communication and multitasking to ensure high-quality service. The position emphasizes collaboration across Sales, Client Services, and Operations, with opportunities for growth in a fast-paced cancer reference laboratory

Qualifications

• Excellent typing, data entry, and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to communicate effectively, both written and oral.
• Ability to work in a cross-functional cross-country team environment.

Responsibilities

• Provide training, leadership, and services for a regional sales team and clients.
• Coordinate client management and sales support.
• Disseminate information to regional teams.
• Assist clients with account setup, LIS user access and ordering support.
• Serve as a NeoGenomics Application Support specialist.

Skills

Typing

Data entry

Customer service

Communication

Multitasking

Cross-functional

Problem solving

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office

Job description

NeoGenomics Laboratories, Inc. is seeking a Client Success Specialist in a hybrid role based in Durham, NC or Fort Myers, FL. You will lead regional client programs, train teams, and provide sales support to coordinate personalized client needs.

The role requires strong communication and multitasking to ensure high-quality service. The position emphasizes collaboration across Sales, Client Services, and Operations, with opportunities for growth in a fast-paced cancer reference laboratory