Entry-Level Client Services Advocate I — Start Your Career

NeoGenomics Laboratories; Fort Myers (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401k match

Employee Stock Purchase Program

Tuition reimbursement

16 days of paid time off plus holidays

Job summary

NeoGenomics Laboratories is seeking a Customer Advocate I in Fort Myers, FL. This role includes managing client relations, reporting test results, and providing excellent service.

You will handle inquiries, troubleshoot delays, and document customer interactions using SalesForce.com. Ideal candidates should have a high school diploma and customer service experience, along with strong typing and organizational skills. Join us and contribute to improving patient care through our exceptional work.

Qualifications

• Minimum one (1) year experience in Customer Service preferred.
• Education in a medical or call center environment preferred.
• Ability to handle multiple projects and data entry tasks.

Responsibilities

• Assist managing client base and serve regional sales representatives.
• Report test results accurately and document communications.
• Troubleshoot case delays and resolve client concerns.

Skills

Customer service orientation

Typing and data entry skills

Organizational skills

Problem-solving skills

Education

High School Diploma or equivalent

Tools

MS Office programs

SalesForce.com

Job description

NeoGenomics Laboratories is seeking a Customer Advocate I in Fort Myers, FL. This role includes managing client relations, reporting test results, and providing excellent service.

You will handle inquiries, troubleshoot delays, and document customer interactions using SalesForce.com. Ideal candidates should have a high school diploma and customer service experience, along with strong typing and organizational skills. Join us and contribute to improving patient care through our exceptional work.